Amazon India — Request for Replacement or Refund Due to Incorrect Item Delivered

Address: Eluru

Website: www.amazon.in

I hope this message finds you well. I am writing to express my ongoing frustration with the handling of my order and the communication I've received from Amazon team. I was informed that no action could be taken until a response was received from their backend team regarding my issue. However, I am concerned that the investigation has not been conducted thoroughly or fairly, leading to an incorrect and unfair resolution.

Order Details:

Order ID:[protected]
Product Ordered: 12-Hour Absorbent Adult Diapers (Blue package)
Product Received: 10-Hour Absorbent Adult Diapers (Orange/Red package)
Date of Delivery: November 29, 2024
To clarify, I ordered 12-hour absorbent adult diapers, but received 10-hour absorbent adult diapers instead. This discrepancy is causing significant inconvenience, and the delay in resolving this matter is creating undue hardship. I find it troubling that Amazon team has confirmed that the correct product was delivered without any proper verification of the issue. Such conclusions are not only premature but also disrespectful, as they undermine the legitimate concerns I have raised.

Additionally, I have been informed that my account exceeds the allowable number of return or refund requests. However, I have not requested any returns or replacements for previous orders, except in cases where products were damaged/wrong. I have ordered many items from Amazon, both from my account and from my relatives accounts, and this is the first time I am encountering such an issue. I believe this assertion regarding my account's return history is unfounded and does not reflect the facts.

For your reference, I have provided a list of additional order IDs from both my account and my relatives accounts, which demonstrate my long-standing and responsible use of Amazon:

Mohit

[protected] 4
[protected] 5
[protected] 3
[protected] 1
[protected] 1

Sampath

[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1

Siva

[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 2
[protected] 4
[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1

I kindly request that you re-examine my case with greater attention to detail and respond with a resolution after conducting a thorough verification. I expect either a prompt replacement with the correct product or a full refund, as the error was clearly on your part.

Thank you for your attention to this matter. I trust that you will handle this issue fairly and efficiently, ensuring that customer concerns are addressed with the respect they deserve.

For your reference, I have attached images showing both the product I ordered and the one I received. These images clearly highlight the discrepancy between the two items.

Best regards,

Mohit
mohit.[protected]@gmail.com