Amazon India — Return and refund issue on Amazon.in

Hello, iam writing to file a complant regarding the item i had purchased feblich portable camping stove with carrying case... Order id:[protected] online via amazon.in for RS.1649. order placed: 24 December 2024. But received broken case and not functioning the lock and unlock knob. Return and refund is not accepted and Amazon hidden my order details and I can't find the order on Amazon site. Customer service argue me like that the email id from me is contacting them is no registered with any Amazon account. And in your Amazon account there is no email id registered (only registered with a mobile no.) so they can't find the order details.then i decided online consumer complaint for help. So please keep you taking action and step to return and refund and solve my problem. Kindly help me via email. Sincerely, h. Lalkanhai