Amazon India — Return and refund not accept

Address: New Delhi, Delhi, 110041

Website: www.amazon.in

I ordered MotoG4plus through amazon site Order#[protected] on dated 15.09.2016 after one day it hangs, overheating . i am eleigible for returnable until 25th spetember, but customer care not ready for return my defective product. and provide their own suggestion like if overheating i must place a back cover so on. but why .? i dont need motog4plus beacause it is not perfect as mentioned before i ordered. Amazon Mention Return policy on motog4plus page but they can't return my product. i am not using this overheated defective phone right now.
My Name is Gaurav Kumar Shakya
registered mobile number is [protected]
email id is [protected]@gmail.com