Amazon India — Return or replacement of wrong item sent

Website: Amazon India

On 19 Mar 25, vide order no.[protected] I had placed an order on Amazon.in website for an Ayurvedic medicine named "Gokshuradi Guggulu-80 tablets". I have received a wrong medicine named "Vatkulantak Ras". On complaining, it says 'item not under return policy'. There is no option to say that it is a 'wrong item delivered requiring refund or replacement. This is ridiculous. Firstly, the wrong item is sent, there is no option to say that wrong item delivered and lastly the Amazon says 'Item not under return policy. This is too much. Indian customers are being taken for a ride causing serious harassment.