Amazon India — rude delivery boy reschedule the delivery without attempting to deliver

Address: Mumbai City, Maharashtra, 400051

Dear team,

I got a call from an amazon delivery boy named kashif shaikh (Mobile: [protected]) today regarding delivery of water kettle (Tracking no:[protected] i had ordered. He told me that he can't deliver the parcel due to some issues at the entry of building. I requested him to enter through the lobby and have it delivered to the office boy i was sending for parcel pick up. He said rudely, he will cancel it or reschedule it after 7 days. Since i wanted the parcel urgently i told him to deliver it today itself. Not only that he was rude but his behavior was unacceptable. I called him back several time to coordinate the delivery but he hung up on me all the time, then he switched off his phone. I tried one more time but he would pick up and not speak whatsoever. The way he spoke to me and the building guard was very rude. I would like to bring it to amazon's notice that the delivery boy's are doing all sorts of shenanigans to postpone / cancel delivery. Will be worth looking at how they are incentivized. As a unsatisfied customer i would have to think twice in future before i order urgent and expensive orders from amazon. Please get to the root of it and lead by an example. Such rude unacceptable behavior for prime customers will let amazon down!