Dear Amazon Customer Service,
I’m writing to formally raise a complaint regarding a failed delivery attempt for my order (Order ID:[protected], which was scheduled for delivery on Monday, 25 August and was Out for Delivery since around 4:03 PM.
Despite being available and actively waiting to receive the package, the order was marked as “unable to contact” late at night. At 10:20 PM, I received a one-second call from the delivery agent, which was instantly disconnected. I immediately attempted to call back on the same number, but it consistently showed as “busy.” This clearly indicates that the agent made no genuine attempt to contact me or complete the delivery, and instead chose to mark it as failed.
As a Prime customer, I expect timely delivery and professional service. This experience was not only inconvenient but also deeply disappointing. To make matters worse, when I tried to initiate chat support, I was met with a “We hit a snag!” error, leaving me with no immediate resolution path.
I even tried to contact through email, but there is still no response: [protected]@tuta.io
Given the circumstances, I request the following:
- Immediate rescheduling of the delivery
- Compensation credit for the inconvenience and breach of service expectations
I trust Amazon will uphold its commitment to customer satisfaction and Prime service standards.
Looking forward to a prompt resolution.
Sincerely,
Basit Shaikh
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