Dear Amazon Customer Service Team,
I am writing to express my disappointment regarding the handling of my recent order (Order ID:[protected]. The delivery process and subsequent cancellation have caused significant inconvenience and financial loss to me as a valued customer.
Here is a detailed summary of my concerns:
1. My order was scheduled for delivery on Friday, but it was not delivered as promised.
2. Due to this delay, I lost two additional days (Saturday and Sunday), resulting in unnecessary trouble and wasted time.
3. Without my confirmation, the order was canceled, which I find unacceptable and constitutes customer harassment.
4. I had paid the processing fee of ₹750 through Bajaj EMI for this order. Due to the cancellation, this amount has been lost, and I am now expected to pay an additional ₹750 for a new transaction, causing financial loss.
As a **Prime Member**, I have always trusted Amazon to provide premium service. However, this experience has been far from satisfactory and does not align with the quality of service expected for Prime customers.
While the order was eventually delivered, the lack of communication, delay, and unauthorized cancellation have left me deeply unsatisfied with the overall experience.
I request immediate action to address the following:
- An explanation for the unauthorized cancellation of my order.
- Compensation for the inconvenience and financial loss of ₹750.
- Steps you will take to ensure such incidents do not occur again in the future.
As a loyal customer and Prime Member, I expect Amazon to take this matter seriously and resolve it promptly. Please contact me at your earliest convenience to discuss the resolution.
Thank you for your attention.
Name: Gopal Naik
Contact Number:[protected]
Email Address: [protected]@gmail.com
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