I am writing to formally raise a complaint regarding the unsatisfactory delivery service I experienced with my recent order (Order ID[protected], placed on 17th November.
On the scheduled delivery date, I received a call from the delivery person in the afternoon. To my disappointment, they rudely stated that they would not deliver to my address, citing the delivery as being “too small” to warrant their time. Despite this, they assured me they would deliver the item later in the evening.
At 8:30 PM, while I was still in the office, I attempted to contact the delivery person. They disconnected my call several times. When they finally called me back, I missed it momentarily but promptly returned the call. Their response was unprofessional, claiming they were in my area, but since I "did not pick up, " they had left. This was both untrue and inappropriate.
When I mentioned that I would file a complaint, the delivery person curtly encouraged me to do so and subsequently marked the item as "rejected by customer, " which is inaccurate. The phone conversation was recorded, and I urge you to review the recording to verify these details.
This order was intended as a birthday gift for a child, and this entire experience has not only caused significant inconvenience but also ruined the intended purpose of the purchase. Additionally, being advised to place the order again is unacceptable under these circumstances.
To resolve this matter, I kindly request the following:
Immediate delivery of the product at no additional cost.
An appropriate investigation and action against the delivery person for their behavior and the false reporting of the delivery status.
I trust you will address this issue promptly to ensure customer satisfaction. Please contact me directly at [protected] for further details or updates. If I do not receive a satisfactory resolution, I will have no choice but to escalate this matter publicly through social media.
Thank you for your attention. I look forward to your swift response.
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