Amazon India — Urgent: Missing Processor & Denied Refund - Order #[protected]

I am writing to express my extreme disappointment with the ongoing issue regarding my order #[protected], placed on July 8th.

The order, containing four desktop parts, arrived on July 9th, but critically, the Intel i5 processor was missing.

Despite multiple attempts to resolve this:

I immediately contacted customer service and provided photos of the delivered and unboxed package.
I communicated via social media and was connected to a higher team who acknowledged the first claim was raised incorrectly. This team advised me to wait for a resolution by July 15th.
I waited for a promised call on July 15th that never came.
Customer service claims a "relations team" attempted to contact me (which I have no record of).
Now, I am informed a refund is denied with no explanation.

This situation is unacceptable. My hard-earned money (₹12, 249) is at stake, and my PC build remains incomplete.

I expect a prompt resolution. A replacement processor or a full refund is essential.