Amazon India — Used product sent

Address:

Hyderabad, Andhra Pradesh

I have purchased AO Smith HSE-SAS-25 ltr new geyser from amazon.in that is sold by GOTOMart seller and fulfilled by amazon with Order ID:[protected] on 26th Jan . I received the product on 30th Jan, however when opened I was stunned to see that I got an used product and complained about the same to amazon.in customer care. How careless is amazon and GOToMart seller to send a used product instead of a new product and tried to cheat. I informed GoTOMart regarding same, but there was no proper response and the response was to send back the product and full amount will be refunded. I got frustrated by calling customer care and sending emails to GOTOMart by wasting my valuable time. I went through much stressful days and came to conclusion not to buy any product from amazon.in. I would like to know what you will do about my complaint and actions that will be taken. I need a replacement product and proper compensation for wasting my valuable time and resources. In case I didn't get proper response I will take this matter to higher authorities.