Amazon India — Wrong Item delivered & Unresolved return Issue

I am writing to express my frustration and seek urgent assistance regarding an issue with my recent order. I received an incorrect item, and despite discussing this concern with Amazon India’s customer care representatives, the issue remains unresolved.

Initially, I was informed that the delivery boy would handle the pickup of the incorrect item. However, the delivery boy visited 4-5 times and refused to accept the return, stating that the item was different and that there were no clear instructions regarding the return process.

As a loyal and long-standing customer, I find this situation highly disappointing. I was assured that a replacement or refund would be arranged, yet I have been informed that neither is possible at this time.

Please prioritize this issue and assist in arranging a proper return and resolution for the incorrect item. I appreciate your prompt attention to this matter.

Thank you for your assistance.

Best regards,
Shubham Grover
Order Number[protected]
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