Amazon India — Wrong product delievery

Address: Sold By : CLICKTECH RETAIL PRIVATE LIMITED * Khasra numbers:444(P),445(P),459(P), 460,461,462,463,464, 465,466,467,468,469,470,471,472,473,474,,, 75

Dear sir,

Order Number:[protected]
Order Date: 26.09.2024
Date of receival -28.09.2024

Issue : We have order Dell 15 Thin & Light Laptop, AMD R3-7320U Processor,
8GB + 512GB SSD, 15.6" (39.62cm) FHD 120Hz 250 nits
Display, Radeon Graphics, Windows 11 + MSO'21, 15
Month McAfee Antivirus, Black, 1.67kg | B0D839SBQL (
B0D839SBQL )
HSN:84713010

Amount ₹32, 990.00

but we have received Wrong item A LG tv 24 Inch with a bill of refurbised laptop from same seller,

We have called customer services multiple time first they are saying yes there is some problem and we have raise requiest from their side not ours and after 2 day they said their investigation is over and closed .

Attaching all available documents
1. Photos of bill,
2. Bill
2. Video recording

I need resolution, help me to return the product and provide the same product as per order, AMazon customer service is not helping