Certainly! Here's a revised and professionally worded **complaint email** based on your experience. It's structured, firm, and clearly communicates your frustration and expectations:
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**Subject:** Formal Complaint Regarding Order Cancellation and Unprocessed Refund
Dear Amazon Customer Service,
I am writing to lodge a formal complaint regarding my recent experience with Amazon, which has been nothing short of frustrating and unacceptable.
On **25th July 2025**, I placed an order for **9 items**, out of which **7 were cancelled without any valid explanation**, and only **2 were processed**. When I reached out to your customer support team for clarification, I was informed—bluntly and without courtesy—that the orders were cancelled because I had logged into my account on two devices. Frankly, this explanation is both unreasonable and inconsistent. If logging in from two devices is an issue, why were 2 items still delivered from the same account?
To make matters worse, the customer support agents I spoke to were **rude and dismissive**, offering no proper resolution. Their attitude only added to my frustration and raised serious concerns about the quality of service Amazon now provides.
I had paid for **all items in advance via UPI**, and to date, I have **not received a refund** for the cancelled items. Here’s the timeline of events:
* **31st July 2025:** I was told that the refund would reflect in my account.
* **4th August 2025:** I called again and was told it would take **another 10 days**, and that the refund would be **automatic**.
This ongoing back-and-forth with no resolution is completely unacceptable. I feel I’m being given false assurances each time I call, and no one is taking responsibility for this mess.
Let me be absolutely clear:
* I demand a **full refund for the cancelled items**, without further delay.
* I expect a **detailed written explanation** for why my orders were cancelled.
* I request an apology for the unprofessional behavior of your support team.
I want the harassment money also.
This entire experience has been extremely disappointing and has made me reconsider ever shopping on Amazon again. As a long-time customer, I expected far better service.
Please treat this matter as **urgent** and respond within 24 hours.
Sincerely,
Charandeep Kaur
[protected]
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