[Resolved] Ambank Group — [ambank vehicle insurance] maa mbf spp1maaacbcr

AshleyAng

Address:

71000

To whom it may concern,

I was offered this vehicle insurance through a telemarketing phone call about a week ago. I was told that i am able to cancel this insurance anytime i wished.

I just recently got deducted rm28 from my credit card due to this policy. However, i would like to cancel it and i directly contacted ambank customer service which they then directed me to the insurance company itself.

However, when i called to cancel they mentioned that my vehicle is not registered under their insurance policy and mentioned that there isn't any information regarding my vehicle so i'm unable to cancel.

The issue is if i'm being deducted how is it possible my vehicle is not registered in their system.

I would like to request the ambank credit department to stop payment and cancel this insurance for me since i'm told that my vehicle is not registered but i'm still being deducted.

Kindly take action on my complaint soonest possible.
Thank you.

Ang. 17/5/2019

Was this information helpful?

No (0)

Yes (0)

Jun 21, 2019

Complaint marked as Resolved

AmBank Group customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

AmBank Group Customer Care's response Dear Ashley

We would appreciate if you can write to us at [protected]@ambankgroup.com.

In your email to us, please provide your NRIC number and contact number for our reference.

Regards,

Jeannie

[protected]@ambankgroup.com
For AmBank (M) Berhad / AmBank Islamic Berhad