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AmBank Group Complaints & Reviews

www.ambankgroup.com

2.5

Updated: Oct 23, 2023

Complaints 91

Resolved

43

Unresolved

48

Good! AmBank Group values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AmBank Group step up their efforts to fully resolve all complaints 👍

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savings account has been stolen

very slow and bad service at ambank shell plaza branch, kota kinabalu

[ambank vehicle insurance] maa mbf spp1maaacbcr

staff not allow to open saving account

maa mbf insurance

Most useful reviews

Account Opening

maa mbf spp1maaambcr0020620512 (smart partnership moto k.l.)

Unethical Behaviour

Complaint about transferring own fund to own account but Ambank is making things difficult for customers

Opening saving account

AmBank Group reviews & complaints(91)

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TO WHOM IT MAY CONCERN
I'm making a complaint regarding the above insurance which is still charging me through my Ambank Bonuslink Credit Card.

One of the officer called me and invited me to join in their Smart Partnership Programme in which i had rejected the offer. However, I was shocked to find out in my credit card statement that they had continuously charge me for TWO months under the programme which i had declined...

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Address: Taman Puteri Wangsa

It's hard to open an saving account as we were working in foreign country as we provided work permits, confirmation letter and 3 month salary. She still asked to do online and as we said dun any other online account.. kinda disappointed with the service... This is not the first time.. if the service like how to open a saving account in Ambank .. very complicated.. hope there is anything can do something to settle this problem in future.....

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The costumer service is terrible, very poor attitude. Your staff did't respond nor settled the problems even after we had call many times and sent many mails.

It was an impossible task to activate the digital token, due to the following situations that occurred :
1. it took more than 300 seconds to receive the code, so it will expire. As such we were not able to enter the correct code.

2. although...

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Dear Sir/Madam,
I am writing in the email to let you know that one of your Customer service/loan agent named: Bhoovinder was being rude and harrased me by calling me non stop back to back on non office hours/weekends in order to respond to his WhatsApp msg. On top of that, he reached out to my brother and threatened to end the process of loan application if i do not answer his call or reply his msg immediately. Why am i being harrased...

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To Whom It May Concern
I would like to log an official complaint at one of your Fund Manager at Kampar Ambank Branch. Her name is Ms Liew and contact number is[protected]. She is very unprofessional and unethical to call herself an investment adviser. My mother by the name of Hang Yee Looi was one of her customer, she has been approaching her to invest in all sort of different fund for many years. Non of the fund has make any profit,...

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Address: Kuala Lumpur

On the 3rd August I have contact general line [protected]
Wanted to ask about car payment and they said need spoke to hire purchase department as they are not available will ask them contact back ( as given all details as per request )
NOT A SINGLE RECEIVE CALLS FROM AMBANK.

Again 5th August
I have contact the same number general line and inform the same action on urgent basis ask hire purchase department...

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Have been fully settle all outstanding before MBF merge with Ambank, suddenly after 7 years call up and tell me still owe Ambank card payment .

Their own Ambank problem put a responsible to end user and ask for more payment that have settle long time ago.

Big Scammer Bank...

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I'm making a complaint regarding the above insurance which charged me through my credit card. Kindly help to cancel the charges as soon as possible. OR PLEASE ADVICE THE PERSON IN CHARGE OR ANY CONTACT WE ABLE TO REACH ! USEFUL ONE, NO THE ONE WILL PASS HERE PASS THERE ONE.

Kindly take action on my complaint soonest possible.
Thank you....

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Same as other complaints regarding maa mbf insurance via telemarketing, i would like to highlight my complaint as well because up until now i still haven't got my insurance policy in writing as promised by the telemarketeer. The deduction thru credit card is on going but you don't know for what. I was thinking to cancel the insurance because of all the complaints i have read here. Please contact me for furtger details maa mbf SPP1MAAACBC[protected]/12...

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Address: Kuala Lumpur

Website: www.ambank.com.my

First of, your kuala lumpur branch is not doing their job, my credit card outstanding is due because of your department did not do the job in sending out the letter!! now when I am trying to clear the outstanding your stupid department trying to delay!!! and play around !! this issue has been brought up to the central bank malaysia! they should know this so call bank tried to cheat the consumer and delay everything to charge more fees!! all...

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Hi,
On the 23rd of February 2022, I made a call to ambank customer service to get know further detail clarification of my housing loan interest. A lady officer answered my call and she said she is not assigned to deal with housing loan yet she will arrange for a call back from the respective department. She also did asked what was my issue and explained to her. She said I will receive a call back from the respective department in...

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Address: [email protected]

Your contact center is not able to advise proper procedure for fd redemption, i have been sending written instructions as requested and every time after submission, they will change the requirements happily and never get my request done. I will write to the press about the stress we are trapped at other country and unable to even transfer our own money to our own account due to AMbank changing requirements all the times and making things...

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Address: KOTA BELUD, SABAH

Dear Ambank,

Regarding my request redemption letter on 1st of September thru staff Ambank who proceed my ASB Loan before this, she already help me to request the redemption letter but until now i didn't received any email or call from Ambank and already 20days.

Please help to recheck and process the redemption letter as soon as possible because i need to close the account. Here is my details, and information...

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I went to ambank Kota Tinggi branch just now & want to open a saving account for payroll purposes. But your staff ask for supporting docs & if not provide supporting Doc strictly not allow to open account.

May i know, this is BNM rules?...

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Address: Jalan sagunting kota kinabalu

I received a call from ambank to go to the bank to update address for ammetlife account. I asked for other options as a bank visit just for address updating is inconvenient and unnecessary (covid). So i went and took 15min to find parking under hot sun just to wait outside the bank for 30-40min. When i was inside i filled the form up in under 5min. No ID needed for verification. Which brings up the topic of whether it is necessary to do this...

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Hai yesterday, around 11.30am/30/6/2021 using [protected] i call cust cust service([protected]) regarding my car loan (BNL4715) ..attend by one guy, very unhappy with his service..never give me space to explain what problem i facing..i talk he also talk.very rude..i dont know why ambank hire this stupid person..should when i talk he has listen..and after i finish, just give me solution..please take action to this person..if no any action..i...

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Address: 11A jalan sungai tiram 2,11900 bayan lepas penang

Very slow.. Take time to wait at outside more than half an hours.person incharge miss ong Not helpful at all. No action at all and no improvement always facing into same problem....

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ATTN. En. AZAM,

Please b informed that on 9.4.21, I have been charged RM211.00 for subscribing to MCAFEE which I have not done.
Kindly refund the amount charged to my Mastercard in full.
I did call their number[protected] IRL) and their reply was my MCAFEE account has not been active since 2016...

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On 11 April 2021, I applied housing loan at Ambank Jasin, Melaka.
Mohd Daniel Shafiq is the banker who handle my case, finally i got my softcopy LO on 8 June 2021 after I requested from him numerous times.
It is approved on 19 May 2021 actually, I dunno why does it takes so much time to send me.
And then I only manage to know my loan facility after I review the softcopy LO, I did mentioned I want to take flexi loan before...

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Address: ambank hq

Saya telah menelefon talian[protected] bahagian collection pada jam 12.11pm pada tarikh 9/6/2021.saya membuat panggilan bagi pihak ayah saya berkenaan program bersasar pembayaran pinjaman kereta.sepanjang sesi soal jawap diantara pegawai anda dan ayah saya, nada yang dilontarkan agak kasar sehingga pegawai anda mengatakan saya diam dan jawab sahaja soalan yang saya tanya.dia tak suruh saya bercakap.sebagai pegawai khidmat pelanggan tidak sepatutnya...

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