AmBank Group Complaints & Reviews

My name is mr. Florence john gomez. I am an ambank customer since 2000.

I have an housing loan, savings account, saving accounts for my children and fixed deposits with ambank. Previously i had credit card and also overdraft account with ambank.

I canceled my credit card and overdraft account with ambank due to the bad and irresponsible service by ambank.

Yesterday i went to ambank, shell plaza branch to close one of my fixed deposit account. I went there at around 13:25 (!:25 pm) and got a number 1503 and the number slip states that now serving is 1502. I waited until 14:45 (2:45 pm) and was not served yet. I asked the amabak staff, a lady at the customer number taking counter and she just kept giving me excuses and i actually did not know what exactly she was talking. She was also very adamant and not customer friendly. She just told me that she do not know when i will be served.

I also went and asked another ambank staff, a lady at the far end counter and she also said she do not know when i will be served.

It is very disappointing that your bank give such low quality service. I waited there for 1 hour 20 minutes and did not get served even though my number was only 1 number from the now serving number.

I am a customer at public bank and rhb bank and i receive very good and fast service at both the banks, in any of their branches.

I also had to pay a parking fees of about rm4.00 and not getting my matter done.

It is very shameful that your bank cannot treat customers with speed and quality.

To whom it may concern,

I was offered this vehicle insurance through a telemarketing phone call about a week ago. I was told that i am able to cancel this insurance anytime i wished.

I just recently got deducted rm28 from my credit card due to this policy. However, i would like to cancel it and i directly contacted ambank customer service which they then directed me to the insurance company itself.
br...

Dear sir / madam

I am continuing to lodge a complaint and claim (Now claims) concerning the dreadful response received from the ambank customer service department.

The problem appears to specifically rests upon the business behaviour of ambank's azleenda md. Yunos.

The narrative copied below should put you in the picture and i'm confident you will be able to access all email correspondence and supporting documentation already provided to ambank on your system, plus the numerous phone calls back and forth on the system.

In my view this reflects very poorly on ambank's ability to deal with a legitimate complaint.

Regards j. A. Vincent

Original message —

From : hyperlink "mailto:[protected]@yahoo.co. Uk"[protected]@yahoo.co. Uk

Sent : 2019/3/27 11:51:0

To : hyperlink "mailto:[protected]@ambankgroup.com"[protected]@ambankgroup.com

Subject : complaint and claim

Good day

I would like to lodge an official complaint together with a claim for charges raised by celcom for international phone calls made by ambank to my malaysian number whilst i was in australia.

The sequence of events were as follows :

On 8th march at 12.57 am, whilst still in kota kinabalu awaiting a flight out to australia the following morning, i tried to transfer rm 185 k from my ambank to an fda at hong leong bank. The transaction failed.

I made a repeated attempt at 1.22 pm which also failed and i phoned ambank for guidance. I was advised to change my transaction limits.

This i did and repeated attempts at 2.16 pm and again at 4.19 pm

I phoned ambank again and was then told the maximum transfer amount was actually rm 50 k

I then tried rm 50 k without success and phoned again. I was then told to try rm 49 k

Again, this didn`t work.

I phoned again and was advised to install the ambank secure app using my nokia phone and samsung tablet but this didn`t produce a barcode.

I was then advised to find a computer and install the ambank app on that. (This advice was given by miss wanie)

I found a computer in my hotel and achieved the desired activation.

I was then told the maximum transfer amount was actually only rm 30k and that i also needed execute device registration.

I then registered my device and attempted to transfer rm 30 k at 7.50 pm. Again this failed.

I phoned miss wanie and she asked me to try again. I did so at 7.55 pm without success.

Miss wanie then said the it team had gone home.

As i was flying to australia the following morning it was agreed that i supply my australian telephone number after arrival and attempts

To resolve the problem would continue.

You will understand that by this point it was abundantly clear that the ambank staff i had been speaking with up until miss wanie had insufficient knowledge of the transaction process, limit amounts or trouble shooting protocol.

Following my arrival in perth i received an email from miss wanie on the 11th march at 4.33 saying the matter was being investigated and requesting my australian telephone number.

I supplied my number in my email reply at 4.42 pm the same day and repeated this australian number in my email of the 12th march

At 3.28 pm.

There followed a number of phone calls from ambank in ongoing and unsuccessful efforts to transfer any amount to my hong leong fda over several days.

These culminated in three more attempts on tge 15th march to transfer rm 30 k at 2.31pm, 2.40 pm and 2.48 pm.

I then received an alarming text message from celcom malaysia saying my account would be terminated unless the outstanding amount was settled immediately.

This was surprising because, as is my standard practice before making overseas trips, i had settled my celcom account before leaving.

It then transpired that ambank had not been phoning my australian telephone number but my malaysian one and had racked up a bill

Of rm 547!

I was obliged to promptly transfer payment to celcom from my ambank account. (Thankfully this was a transaction that did work.)

I am confident that you will understand that this whole experience leaves much to be desired for a customer who has been with you for more than a decade.

I would be grateful if you pass this on to senior management and also initiate a credit to my account of this celcom charge of rm 547 which arose solely from ambank`s erroneous action.

One would have thought that this would have been the end of the episode but after my return and lodging my complaint then dahlia phoned to say she apologised but she had discovered the maximum transfer amount was actually only rm 10, 000.

In other words it would have taken me 19 days of repeated attempts at a dubious system to achieve my objective.

There have been a litany of subsequent emails and countless phone calls seeking resolution of this issue.

On the 5th april azleenda md. Yunos under the title of senior man - one stop resolution wrote me a letter expressing more apologies and promising to revert to me.

It is now more than a month later and despite emails and phone calls for her to explain the ongoing failure of ambank to resolve the issue she has hidden behind junior, albeit well intentioned, staff members such as jeanie, wani and dahlia.

If ambank had been responsible and timeous in reacting to my original legitimate claim of reimbursement for their error in causing me such a phone cost, i would have left things there.

After so much time and the apparent disregard for a long time customer this has now gone beyond this.

Looking at the ambank charter there has been failures at every turn.

I'm now seeking recompense for three independent claims.

- reimbursement of celcom charges arising from ambank's erroneous action
- reimbursement of lost interest between the leong bank's promotional rate of 4.2% and that currently given by my funds in my ambank savings account on the amount of rm 185, 000.00
- damages, yet to be calculated, suffered by myself as a result of ambank's continued refusal or inability to resolve this matter.

Should you also be unable to deal with this complaint and claim (S) please let me know.

I shall persevere.

Sincerely

J. A. Vincent

I pay a visit to your tangkak, johor branch. I wish to open a saving account but your staff ask many question and document even i show her my blue color mykad. Below is our conversation.

Tan siew pui: why you want to open an account?
Me: i want a saving account at ambank

Tan siew pui: do you have other bank account
Me: yes

Tan siew pui: it is enought if you have other bank account, why open at ambank?
Me: i just need an account at ambank, can i?

Tan siew pui: which bank you use frequently?
Me: maybank

Tan siew pui: do you have any statement?
Me: yes, you need it now?

Tan siew pui: yes
Me: how to give you now?
Tan siew pui: (Silence...)

Tan siew pui: where you working?
Me: bukit kangkar

Tan siew pui: what you working?
Me: self-employed

Tan siew pui: what is it related
Me: e-commerce

Tan siew pui: when you start working?
Me: since 2005

Me: do i need ssm to open an account?
Tan siew pui: (She didn't answer this question)

Tan siew pui: do you have official letter sending to your address?
Me: yes. Tnb bill.

Me: do i need to bring it to open account?
Tan siew pui: yes

Me: so i can't open a saving account today?
Tan siew pui: you need to bring your tnb bill and maybank statement.

Me: ok lah, i come back later.

I go back to her after i buy something else where. I think back it is easy for my maid to open a rhb account, but as a malaysia, i feel she want to make thing difficult. I then go her counter and ask her name. Her name is tan siew pui.

What i want to know is it true she treat a new customer like this? Is it really i need to bring document as her request?

I received a call from a guy who said he is from ambank. He talked a lot word that i barely understand, but i recognized one word free. So finally i agree with his offer. But after few days when i checked my credit card statement, there is a bill with maa mbf rm56 deducted. This is a scam issue! How come they can simple sell an insurance / assurance or whatever without black & white and without buyer's signature? When i called to ambank credit card department the cs told me they can sell you anything just by a "phone call", because it is recorded!? Omg, don't you know this can be fake? Does phone calling record legally effective?

I'm govindarajoo a/l subramaniam ic no :[protected], has a car loan 20 or 25 years ago, car registration no pal2064, which has involve in an accident.
As far my understanding, insurance has totally clear the balance of the loan due to the car was total loss.
But for pass 1 week i receiving non stop call's and sms (More than 50 to 60 non stop sms from a mad collection agency, the staff from the agency are very rude and keep on calling and sms me.
They also use unacceptable word, like hutang kena bayar sebelum mati, kalau tak mampu tak payah berhutang, even now also i receiving sms without stop from 2.30 till now. So far i already receive more than 80 sms today. From [protected].
I also would like to extant this complaint to bank negara because i also receive sms at night.

Attn to cik zuraini,
Enclosed herewith the proof i had submitted all the details for refund since 14.11.17 and acknowledgement by your cik akmar balakong branch on 15.11.17, however i had resubmit on yesterday 28.8.18.
Please refund back the balance to me asap, otherwise i may need to find other source like bank negara.

Thank you

Same as other complaints regarding maa mbf insurance via telemarketing, i would like to highlight my complaint as well because up until now i still haven't got my insurance policy in writing as promised by the telemarketeer. The deduction thru credit card is on going but you don't know for what. I was thinking to cancel the insurance because of all the complaints i have read here. Please contact me for further details maa mbf spp1maacbc[protected]....

Housing loan acc:[protected]
I settle my estimated final redemption on 14..11.17 at your cheras batu 11 branch with the amount rm 14, 746.25. Up to today already 9 month, i still unable obtain the actual amount for the final redemption, when i call up to your branch, ms winner answer will check, please revert me soonest possible for the outstanding.

Thank you

Dear Customer care,

I believe this number (+[protected] which I received call today is from AMBG debts collection.

Please take note that the number which AMBG calling to ask for hire purchase payment (+[protected] is no longer registered under the name of SURIANI.

Each time AMBG call is asking for this person named "SURIANI". I am sure this person owes some outstanding/overdue loan for hire purchase with AMBG.

I know this because I also received message (SMS) asking to settle overdue hire purchase. I have made complain/notify AMBG that this number no longer used by SURIANI. I also don't know who is Suriani as this is my 2nd number and is registered under my family sub line.

Please call CELCOM to check/investigate if this number is still under your customer by the name of "SURIANI".

Please stop calling me as I don't have any loan/dealing with AMBG now. I have settled all my credit cars/loan/hire purchase with AMBG many years ago and I wish not to deal with AMBG at this moment.

last few months ago, AMBG customer service already called me to clear this matter and now i still receive sms asking me to clear my overdue hire purchase and AMBG still calling me.

I am base in overseas and receiving sms /calls will be charged. I have to settle the bill and not AMBG. I would not want to pay for my phone bill unnecessarily/some matter not concerning to me.

Thank you for your understanding. Please check with CELCOM so that AMBG will not call me again asking for SURIANI or send me sms asking to settle overdue hire purchase.

Thank you

Regards,

Ridzuan Ong

Trying to settle my hire purchase. End up the bank system is not same with my records and charge me additional few hundred. Trying to check where is the few hundred from. Asked the counter women at the bank but the women just simply answer the bank system would not be wrong and while i am trying to ask more the women rudely answer u could call the head quarter to check and request statement but there is surcharge. Called head quarter and there a guy operater answer he only know the hire purchase have been settle and know nothing other than that. It is a shame that nowadays the staff from bank is not proffesional, its not helpfull, and its not friendly at all. Not even one of them can provide a good maner reply and solution. I am not a regular customer but at least i am a customer of the bank as well.

To whom it may concern.
My name is Yan Jin Xing. I made an enquiry since 1/6/18 pertaining to collection of my vehicle registration card at persiaran sultan Ibrahim (“PSI”) branch. Till date, Ambank still unable to confirm if the grant is ready for collection. Since I have requested to collect directly from PSI, your customer service office still unable to confirm if the grant is ready for collection but only inform that they need 7-14 working days to attend my request. Although I had highlighted many times to them that this is urgent because I need to have the document on the day I flying back to malaysia and flying off for business trip on the same day. No follow up call back from ambank even they promised to call back on specific time (eg: 1/6/18 4pm, 2/6/18 4pm, 4/6/18 3.3pm and 5/6/18 12.30pm) to confirm the status of collection. No one are able to tell whether they have retrieve my grant for collection. Your procedure is really upset me as existing client. Here to request ambank to take action and return me the grant by 6/6/18 in order to avoid any loss due to ambank delay in return my grant.

1. Nric:[protected]
2. Contact number:[protected]
3. Card number (Last 4 digits):2216
4. Name :sim suat boey
Dear sir / madame,
I wish to draw to your attention that on the 26th may 2018, your cash deposit machine at ayer itam branch was down for maintenance as stated on the machine and hence i was not able to pay my due for my credit card.
So i took the trouble to go all the way down town to the...

My credit card was blocked due to no reason of mine. Contacted customer service and was informed that replacement will be made. Did not receive the card. Called customer service and was told replacement card was posted on 12 april 2018. Till now no card. Sent about 7/8 email enquiry but only received the same similar worded response..."noted and revelent department will contact you". Sadly no such thing occurred. I am desperate as i am traveling in us without my card. Really disappointed. Please kindly take some form of action. Thanks.

Before i working at one am bank outsourcing agency name smm stephen chia agency
Until now not pay out my commission credit card sales about seven eight months ady, now i want to complain take back my sales commission
And i got fine the company they no give back any voice form the company so just now i want make compain and settled
My problem, can help me do this complain

I sell my low cost apt in bukit subang bought with ambank loan since 2006. I sold the unit, signed s&p june 2017. Finally my loan acc balance was paid by the buyer bank in dec 2017. After that s&p lawyer said ambank lost the 'gadaian' and asked this lawyer to request a new copy from 'pejabat tanah'. Until now pejabat tanah is still processing this request. I dont know when i can get the balance sold price.

The lawyer even remind me that i may need to pay late charge because ambank cause this problem.

You ambank has profited a lot from my loan among others and not being responsible about the lost 'gadaian'. For your info the snp lawyer is suhaimi yahya and co, wangsa maju.

Saya betul2 marah dengan pihak ambank. Saya punya kereta kena langgar lari dan saya perlukan copy geran untuk submit pada bhgian insurans. Tapi bahagian unit geran ambil mudah dan melengah2kan proses penghantaran copy geran melalui email.. Saya ulang.. Email!!! Bukan saya suruh hantar depan rumah!! Customer service beritahu saya minimum hari utk send email tu ialah 3-5 hari bekerja. Now 10hari masa bekerja saya tunggu email!!! Igt saya suka2 nakkan copy geran ke kalau tak urgent!! Cust service dah byk tlg sy utk request dgn unit bodoh geran anda!!! Tapi nothing action!! Such a bad service!!! Still didnt get my copy from email until today!!!

I went to am bank open account just now. Only one staff that handling open account. That was too bad because still have staff keep talking with customer. And some staff just talk loudly and laugh inside the room. When have a lot people want to open account why just give another two staff to help? And the other staff was just sitting down? If is not company force to open account here definitely i won't come here. I was waiting for more than almost an hour to just open an account. And my in front just have two customer.. And after arrived my turn. Got one customer come and cut me ask her question around 15min. And the staff was stop to handling my things.. Really felt up with this stupid service. After your turn still can let the other people cut our service just because she keep asking question. Such a bad service... Bad experience. Wasting people time

It has been 2 weeks since my lawyer sent advice to disburse balance. I called customer service line and was told that my loan is already fully disbursed 3 days ago. But my lawyer still haven't receive any notification. I asked my lawyer and found out that the disbursement team has not responding for 3 days eventhough the manager has given them order to assist!

I wanted your bank to reinburshed back whatever deduction from my ambank credit card on maa mbf spp1maacbc[protected], i don't understand why your bank charge customer without customer approval, even customer make immediate report, i will lodge report to bank negara & consumer affair regarding illegal charging even immediate cancellation. By reading the complaint, seen like ambank staff is terrible, never help customer to resolve proplem.