[Resolved]  Ambank Group — very slow and bad service at ambank shell plaza branch, kota kinabalu

Address:

88300

My name is mr. Florence john gomez. I am an ambank customer since 2000.

I have an housing loan, savings account, saving accounts for my children and fixed deposits with ambank. Previously i had credit card and also overdraft account with ambank.

I canceled my credit card and overdraft account with ambank due to the bad and irresponsible service by ambank.

Yesterday i went to ambank, shell plaza branch to close one of my fixed deposit account. I went there at around 13:25 (!:25 pm) and got a number 1503 and the number slip states that now serving is 1502. I waited until 14:45 (2:45 pm) and was not served yet. I asked the amabak staff, a lady at the customer number taking counter and she just kept giving me excuses and i actually did not know what exactly she was talking. She was also very adamant and not customer friendly. She just told me that she do not know when i will be served.

I also went and asked another ambank staff, a lady at the far end counter and she also said she do not know when i will be served.

It is very disappointing that your bank give such low quality service. I waited there for 1 hour 20 minutes and did not get served even though my number was only 1 number from the now serving number.

I am a customer at public bank and rhb bank and i receive very good and fast service at both the banks, in any of their branches.

I also had to pay a parking fees of about rm4.00 and not getting my matter done.

It is very shameful that your bank cannot treat customers with speed and quality.