[Resolved]  Ambrane India — Not giving refund for a product product which has been paid and not been delivered

Address:

AN-103,2ndFloor,DMall,Netaji subhash place,Wazirpur,New Delhi,Delhi 110034

I ordered the product on 17th of june. The product was received by their courier service on 23rd of june .I still have not received the product.Then i contacted the customer care to get my refund .But this is when i realized i should have never ordered a product from this company. Even though i was exhausted with the delivery delay, i really got mad when i was told that i would be only getting my refund when ambrane gets the product back from their courier service.I still dont understand what does a customer have to do with this outrageous courier service which ambrane chose to deal with.This is so strange to me. Normally if a product shipped has not been in contact with the customer, the company just simply gives refund .But in this case, ambrane is still waiting to get that product from their own courier service to give my money back.I havent experienced these sort of service from any other reputed brands yet.Hence so confused .I need my money back. You cant scam people. Either you need to give the product they paid for or the money back. I was told to contact their manager on their personal number by the customer care executive.Although all these sounded quite strange to me, i did contact the manager .The manager said they would start initiating my refund on 03 /07 /2023 which was yesteday. But still i havent got any email or any response pertaining this.