[Resolved]  Ambrane India — Not giving refund for a product product which has been paid and not been delivered

Address:AN-103,2ndFloor,DMall,Netaji subhash place,Wazirpur,New Delhi,Delhi 110034

I ordered the product on 17th of june. The product was received by their courier service on 23rd of june .I still have not received the product.Then i contacted the customer care to get my refund .But this is when i realized i should have never ordered a product from this company. Even though i was exhausted with the delivery delay, i really got mad when i was told that i would be only getting my refund when ambrane gets the product back from their courier service.I still dont understand what does a customer have to do with this outrageous courier service which ambrane chose to deal with.This is so strange to me. Normally if a product shipped has not been in contact with the customer, the company just simply gives refund .But in this case, ambrane is still waiting to get that product from their own courier service to give my money back.I havent experienced these sort of service from any other reputed brands yet.Hence so confused .I need my money back. You cant scam people. Either you need to give the product they paid for or the money back. I was told to contact their manager on their personal number by the customer care executive.Although all these sounded quite strange to me, i did contact the manager .The manager said they would start initiating my refund on 03 /07 /2023 which was yesteday. But still i havent got any email or any response pertaining this.
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Aug 8, 2023
Complaint marked as Resolved 
Ambrane India customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2023
Ambrane India Customer Care's response
Dear Najim,

We sincerely apologise for the inconvenience caused to you.

Our concerned team is already coordinating with the courier service & our senior authority, if the shipment will not get delivered to you within next 8 hours, it will be RTO.

Further, we will initiate a full refund to you & it will reflect in your account within 7 business days.

Kindly extend your support. We will provide you solution within 24 working hours positively.

For more information, feel free to contact on our helpline number[protected]Monday to Saturday 10:00am-6:00pm).
Verified Support
Jul 07, 2023
Ambrane India Customer Care's response
Dear Najim,

We sincerely apologise for the inconvenience caused to you.

We have checked with courier partner, your order :193924 has been delivered at your doorstep today.

For more information, feel free to contact on our helpline number[protected]Monday to Saturday 10:00am-6:00pm).
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    Ambrane India  Phone
    +91 11 2735 6241 [Support]
    +91 85 8880 6580 [Service]
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    C-91/7, Wazirpur, Industrial Area, New Delhi, Delhi, India - 110052
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