[Resolved]  American Express India — american express credit card closed but cibil record not updated by amex

Address: 641015

Dear sir,
My american express credit card pending payment was cleared but cibil record is not updated by amex.
I request to clear my cibil status of my amex card no[protected]. My total outstanding was 99006/- in which as discussed with amex executive, i have cleared all amount through neft and customer care representative also confirmed the payment credit.

When i check my cibil report, it is showing this account is open and status is amount overdue/ written off. I requested cibil on this dispute then cibil send mail to me saying that status received from credit institution is open please to get in touch with amex to clear the status as closed and ask to communicate to cibil. Please refer attachment mail.

I request you to please clear my cibil status to cibil.

Thanks
K. Karthikeyan
+1 photos
Was this information helpful?
No (0)
Yes (0)
Nov 7, 2017
Complaint marked as Resolved 
Complaint has been resolved by Amex, report updated in cibil. Thank for the support.
American Express India customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    American Express India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    187
    Pending
    0
    Resolved
    54
    American Express India Phone
    +91 12 4280 1092
    American Express India Address
    Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India - 122002
    View all American Express India contact information