American Express India Customer Care
American Express Banking Corp.
Customer satisfaction rating: 1%
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126
COMPLAINTS

American Express India Customer Care

American Express Banking Corp.

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Address
Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
9
down
8

Phone:
Phone:
up
2
down
4

Additional info
American Express Credit Cards

Jet Airways American Express Platinum Credit Card
1800 208 1223
+91 12 4280 1141
+91 12 4674 4141

American Express Gold Card
1800 419 1120*
+91 12 4280 1111

American Express Platinum Credit Card
1800 419 1030*
1800 180 1030
+91 12 4280 1030
American Express Platinum Card
1800 419 1255*
1800 180 1255
+91 12 4280 1444
+91 12 4465 0244

American Express Gold Credit Card
1800 419 2122*
+91 12 4280 1122
Air India American Express Gold Card
1800 419 1266*
1800 180 1666
+91 12 4280 1666
+91 12 4465 0266

American Express Platinum Travel Credit Card
1800 419 2122
+91 12 4280 1122
Air India American Express Green Card
1800 419 1261*
1800 180 1261
+91 12 4465 0261
+91 12 4280 1261

American Express MakeMyTrip Credit Card
1800 419 0691
+91 12 4280 1002

American Express PAYBACK Credit Card
1800 419 0726
+91 12 4674 4144
+91 12 4280 1093

Jet Airways American Express Corporate Card
1800 419 1199
+91 12 4280 1299

American Express Corporate Card
Green & Gold
1800 419 1222
+91 12 4280 1222

Branches
American Express Banking Corp.
MGF Metropolitan, 7th Floor, Office Block, District Center Saket, New Delhi - 110 017

Corporate Office
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

Card Operation Centre
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

American Express Banking Corp.
One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013

American Express Banking Corp.
No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560 047

American Express Banking Corp.
Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai - 600 004

View More Information...

Customer satisfaction rating
1%
Complaints
126
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

American Express India related photos (14)

American Express India Complaints & Reviews

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American Express India — network problems

 Bunny4041 on Dec 5, 2017
I am an airtel postpaid customer since last 4 years, now a day i feel that your network is drastically bad, so request from all my surroundings airtel users that please change your network immediately as you shown in advertisements or else you will loose many of your customers,
Many of your outlets also doesn’t accept form of postpaid to prepaid
Pls work on it

Thank you...
Complaint comments  Read comments Complaint category Business & Finances

American Express India — unlawful debt before the renewal of the card

 kallol1971 on Dec 3, 2017
At the time of issuance of the jet privilege platinum gold card in 12-13, it was informed that one time amounting rs 10, 000 will be charged and as against, bank will provide 20k jp miles, 1 complimentary tickets and airport lounge access and american express had provided only 20k jp miles.
At the time of 2nd renewal, again amounting rs 10k +taxes had been debited, i have asked the customer care to send a corrected invoices but they have blocked the card.
Now, i am getting a calls from the bank to clear the dues.
Please note, it was not the expenses, which i have incurred and...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — mmt hotel offers

 Abhishek's on Nov 17, 2017
As i booking hotel from mmt using code mmtamxplt, i m not getting that promise discount, when your executive told me you will get 70 % discount n no minimum amount, now there your offer is not fullfil the requirements... I m not getting that discount your executive told me.. This is extremely disappointed... I requested kindly change the offer to previous discount... Plz don't disappoint me.. Thank you...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — re: gc-22p3c - harrassment after communication and promise of resolution and closure

 Tbsp on Nov 15, 2017
Dear amex team

This is with reference to gc-22p3c

I have only just received a letter dated 6 nov 2017, from your very competent and informed staff at the one indiabulls mumbai office - a tl, mayur dhoka and under-signed by a madhu nair, national collections manager, india; about my "case" being handed over to a secure debt management consultants llp, 12-b wadala udyog bhavan, etc. Etc. Etc.
And this agency has been given the amount of 123, 100.04 to harass me with.

So the days and days and yards of communication initiated and pursued diligently...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — regarding amex platinum travel card

 sakyasingho on Oct 31, 2017
I had raised a complaint with mr. Tarun ohri around 2 weeks back but yet to receive any response. This was regarding non issuance of the card offered to me despite compliance of all requisite norms. The person who insisted me on applying is mr. Anil singh (Relationship manager). He coaxed me into applying giving false commitments & assurances. You will get the details in my mail to mr. Ohri. I also have documented evidence (Whatsapp posts) to support my claim. Please resolve the issue....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — american express credit card closed but cibil record not updated by amex [Resolved]

 karthikk2d on Oct 20, 2017
Dear sir,
My american express credit card pending payment was cleared but cibil record is not updated by amex.
I request to clear my cibil status of my amex card no[protected]. My total outstanding was 99006/- in which as discussed with amex executive, i have cleared all amount through neft and customer care representative also confirmed the payment credit.

When i check my cibil report, it is showing this account is open and status is amount overdue/ written off. I requested cibil on this dispute then cibil send mail to me saying that status received from credit...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — credit balance rs.13, 316.42 not refunding...

 LPBhartia on Oct 11, 2017
In july 2017, i hv surrendered my amex card n0.[protected] to the amex but there is cr balance of rs.13, 316.42 is lying in my card account, since i hv cancelled air tickets and that refund transferred to my cr card account by the airlines automatically.

I hv called amex customer care centre several times but their intention are not fare and not willing to refund the amount, plz look into the matter and arrange to get my refund.

Lalit prakash bhartia
Bangalore...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — reference number: 20172646900696inr application

 Shashi bhushan Pandey on Oct 5, 2017
Amex is worldwide top credit card but one of worst credit card service, amex not interested to entertain the customer, i have applied for credit card rejected, no suitable answer i found.
Keep trying customer care, pressing button 1234..9 for minuts, and when its connected no suitable answer found, amex even not trying to connect me after so many complains.
Keep your card your end go to hell....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — to clear cibil record

 Sushil Bansal on Sep 18, 2017
Dear sir,
Please clear my cibil status of my amex card no-[protected] & my total outsatnding was 4284/- in which as discussed with your executive on dated 20th august i have made payment of 1770/- on that date to clear my outsanding due to late payment charges.

So i request you to please clear my cibil status.

Thanks

Sushil kumar bansal
Mb.[protected]...
Complaint comments  Read comments Complaint category Credit Cards

American Express — charging emis without any loan and that too twice

 Abhishek29041986 on Sep 13, 2017
I bought a watch from snapdeal for rs.7, 295 on january 17, 2017 and took it on emis of 12 months from my amex credit card. But then i decided not to buy that so i cancelled the order and snapdeal refunded the money to my amex credit card on january 19, 2017.

On january 20, 2017, amex converted rs.7295 in emi (Against the purchase that i made, which snapdeal refunded) and started charging rs. 653 as monthly installment.

They didn't stop here, they then again converted same amount of rs.7295 in another loan on january 25, 2017 and started charging rs.656 as monthly installment....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — interview

 Arvind Akshan on Aug 30, 2017
I was called by one the consultancies which amex recruits candidates and i gave a phone call interview and their hr lokesh interviewed me over the phone and told me to drop down immediately to their office to attend the ops and voice and accent round and the people in the consultancy shared the address and i went for the interview with high hopes risking the traffic wasting my time and money. And a hr name sowmya took the same interview round again and told me to leave after making me wait for more than 1 hour. She did not let me attend the ops and voice and accent round and she judged me based...
Complaint comments  Read comments Complaint category Banks

American Express India — I cannot retrieve my login id and password

 Sandip Nandy on Aug 29, 2017
My card no. Is[protected]
I have tried to retrieve my id & pass word but the final response is as follows :

Retrieve account login

Need help? Need help?

We're sorry...
We're sorry. Your user id could not be retrieved. We are currently experiencing technical difficulties. Please try back later. If the problem persists, please call the number on the back of your card for further assistance.

Please provide me the facility immediately so that i can access my account and make the payment.

Regards
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — your card not accepted same place and not service

 Murugesh C.R on Jul 28, 2017
Sir, i am used for your credit card and some shop's & petrol pumbs, mall's not accepted and not service in coimbatore city in your american express credit card reason??? Your side not good service why???
First time i card apply time how phone calls in your side and your side promissing to giving good services, but i card purchase ok, your card used time not allowed in all shop's in coimbatore city and other city and states
Why not give to serive in your side, some person telling for bad services for american express credit cards. I am telling your card service is bad......
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Amex credit card does not belong to me

 Vijaykumar v on May 13, 2017
I have cancelled my amex payback card long back in 2015 and i could still see it as active in cibil records with payment due. I have already contacted the amex several times over the call and mail and there is no response from them. I have raised dispute in the cibil portal and still there is no action taken on the same.
Cibil dispute id: cds[protected]
Reference number : gc-23fxz

Attached all the information needed. Please take action and close it immediately...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Service worse than the government one

 shivaprasadkn on Apr 29, 2017
The Amex team took very long time to approve and did not update the status for 10 days even after email confirmation was given to the executive to go head as per they suggested however the Amex team was never bothered to call or check and did not respond properly when the customer called them to check the status.
The team also failed to provide correct correspondence address to the Blue Dart which created confusion in delivering the card and the card is still not delivered even after 10 days of initial shipment and the customer has to call the Amex several times to track it but the executives...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Credit card default - threatening with legal action

 Nikhil241983 on Apr 23, 2017
This is regarding a credit card that I had taken from American Express. I was making timely payments in the card until April'16. However due to financial issues i havent been able to make payments on the card. I have now been in contact with them to settle it amicably however the settlement they are offering is too high and out of my reach. Now they are threatening to file a criminal case against me even when I have full intentions to pay them. Please advise what i should do? Thanks!...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Incorrect Fee Charged

 Thebigj on Apr 5, 2017
The basic concept of any credit card is that, if you repay the entire closing amount of your last credit card statement, then interest will not be charged. However I have noticed that even though I repaid the full amount before due date American Express has still applied Finance charges on the full outstanding amount on more than two occasions. When I called them to dispute the charges, the waived it off. Just want to know if other people are being incorrectly charged too and people may not be noticing it. For a company that big, one would assume they have the systems calculate correctly. Or are...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Credit card fraud on my name

 meghnagupta25 on Feb 28, 2017
This is regarding a credit card which was issued on my name megha r koshy, but very fortunately this card never got delivered to my adsress but a
bill did get deliver worth 1500/- what nonsense is this ?? two person name
sandip and rupesh they have been chasing me to take credit card for their
month end closing target and they just put me in this trouble and run away
..Am so disgusted they took all my documents on watsapp, have kept all
prove any ways, well there are many things that i need to speak kindly
request you to arrange a call from your end .
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Credit card application

 Sheetal joshi-kathuria on Feb 14, 2017
Hello

Few weeks back I was in Hypercity with my husband buying groceries we vet approached by an Amex sales person I was keen in applying my husband was it sure I was happy to apply I have documents I was explained well and asked to forward rest via email so far I have confirmed with 3 emails and continuous wassapp chat that I initiated myself I came to know last week no intimation what so ever from Amex an agent is communicating via wassapp, as per Amex rules and laws if they reject an application this is what their site says abt it:
If we deny an application for our services...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — AMEX Credit Card

 TANMOY DAS 1989 on Feb 10, 2017
The Name is Hardik (+91 [protected])from Bangalore he has taken INR 2000/- from me and all my documents for AMEX Make my Trip card.
2 Months no response from that Guy.
Now He is telling me that My Salary is not Matching and my presence in IBM is less that a Year so I am not eligible for any card.

Then I asked Revert back my Money and my Signed documents.
He denied, he is telling once you submitted those to us we cannot revert back to you....
Complaint comments  Read comments Complaint category Credit Cards

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