American Express India Customer Care
American Express Banking Corp.
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COMPLAINTS

American Express India Customer Care

American Express Banking Corp.

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Address
Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
3
4

Phone:

Additional info
American Express Credit Cards

Jet Airways American Express Platinum Credit Card
1800 208 1223
+91 12 4280 1141
+91 12 4674 4141

American Express Gold Card
1800 419 1120*
+91 12 4280 1111

American Express Platinum Credit Card
1800 419 1030*
1800 180 1030
+91 12 4280 1030
American Express Platinum Card
1800 419 1255*
1800 180 1255
+91 12 4280 1444
+91 12 4465 0244

American Express Gold Credit Card
1800 419 2122*
+91 12 4280 1122
Air India American Express Gold Card
1800 419 1266*
1800 180 1666
+91 12 4280 1666
+91 12 4465 0266

American Express Platinum Travel Credit Card
1800 419 2122
+91 12 4280 1122
Air India American Express Green Card
1800 419 1261*
1800 180 1261
+91 12 4465 0261
+91 12 4280 1261

American Express MakeMyTrip Credit Card
1800 419 0691
+91 12 4280 1002

American Express PAYBACK Credit Card
1800 419 0726
+91 12 4674 4144
+91 12 4280 1093

Jet Airways American Express Corporate Card
1800 419 1199
+91 12 4280 1299

American Express Corporate Card
Green & Gold
1800 419 1222
+91 12 4280 1222

Branches
American Express Banking Corp.
MGF Metropolitan, 7th Floor, Office Block, District Center Saket, New Delhi - 110 017

Corporate Office
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

Card Operation Centre
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

American Express Banking Corp.
One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013

American Express Banking Corp.
No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560 047

American Express Banking Corp.
Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai - 600 004

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Customer satisfaction rating
0%
Complaints
106
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0
Resolved
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American Express India Complaints & Reviews

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American Express India — Misrepresentation

 @$ on Jan 16, 2017
On January 7, 2017, before making a transaction of Rs. 65, 000 at the Apple Store, I called the american express customer care to convert the said charge into an EMI. I was confirmed that the same would be done within 5-7 days, once the vendor claims the amount and I was informed the applicable interest rate of 1.75%. I was even informed of my cash-back eligibility.

After having a due confirmation, I swiped the card for the said amount. But to my surprise, when I called the customer care services again, after 5 days with my reference number, I am informed that there are no EMI facilities...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — AMEX travel credit card Platinum

 Sambit Pattnaik on Jan 16, 2017
I suggest not to apply for Amex credit card.
Marketing executives give false promise.
Huge gap between marketing guys and customer care.
Customer care ask you to follow their process which is never explained to you by marketing guys and the very least expectation is that you will get threatens from customer care for issues which are not because of your mistakes.

I had filled the ECS form and submitted to marketing executive Aashtha where as my auto debit was not taken care by Amex in time. Customer care was not supportive to check with their own colleague (I gave...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Wrong spelling of policy

 Chary Ramesh on Dec 26, 2016
Your ref no 1312201641 dt 13/12
Ref. Your above reply to my complaint. I have paid my premium for about 8 years, with no claims, as the sales people from american express have sold this policy to me way back in 2008/9, inspite of my declaration of my being a diabetic. This was declared by ae personnel as a lifestyle disorder & not a disease & policy was subsequently renewed every year. Fortunately, i have not faced any health problems, all these years & have not made any claim.

This year the policy was renewed again without a reminder & i, on receipt of the policy, decided...
Complaint comments  Read comments Complaint category Health & Life Insurance

American Express India — Complaint against amex recovery agents.

 Govinda Raju B R on Dec 23, 2016
Dear sir and madam,
Reference no. # 3769 330267 61005.

I would like to bring your notice today, i am getting call from mr. Kiran r. K., ms vijaylakshmi and mr raju. Every day (Mobile number :+91 98807 45666 and +91 22 6108 0343). They toold me we call from recovery agent amex credit card. They refuse to give any further details like employ i'd. They are threatening to me. Pressurising me. Pay card payments. I would like to bring your information i am bank karpt person. I don't have job. I don't bank balance, i don't have assets to pay. I don't have good health. Health issues...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Credit Card Approval

 Yash Meghani on Dec 6, 2016
I was contacted by Amex to apply for a credit card. I provided them with all the documents. They are not processing my application because my salary was deposited twice for the month of October. I gave them the explanation( Oct end being diwali, they deposited the basic salary before diwali as a gift and the incentives were deposited in the 1st week of Nov) The total figure matches the figure in the pay slip. Now this a very rubbish reason to reject an application I think....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Fraud Done by American Express

 ArunJ1989 on Oct 26, 2016
To,

The Manager,

American Express India Ltd.

Subject: Intimation of Fraud Done by American Express

Respected Sir,

My name is Arun Jain and my American Express card number is ***********1008. 6 months back I was sold this card by your employee named Hans Gupta. While signing up, he explained about the rewards and told me that on spending 4 lakh rupees in a year I will be entitled to a Taj Gift certificate for 10, 000 INR, which I can redeem on any Taj property for anything, including Taj Merchandise. Needless to say I was...
Complaint comments  Read comments Complaint category Credit Cards

American Express — Pending Dispute

 tarunrevoo on Sep 21, 2016
In January i purchased two bicycles and tried to make a payment through American Express. There was some problem in the machine and it declined thrice. After that i made the same payment through my Citibank card. In between these two transactions. My son decided that he wanted to change the cycle, so there was discrepancy between the two amounts swiped but that was mentioned in the bill.

Now when i got my American Express statement, the charge was reflecting not once but thrice. I called up the Amex service centre and was told to submit proof. Which i did. Statement from my Citibank...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Wrong charges to my card in Vienna Hilton Hotel (Am Stadtpark)

 prashantpanday on Aug 7, 2016
Following fraudulent charges have been incurred against my platinum Am Ex card.

Card number: 3769 329723 34007

Wrong charges:

At 2.10 pm IST (6th August) : Euros 420
At 2.14 pm IST (6th August) : Euros 105.5
At 7.22 pm IST (6th August) : Euros 10
At 3.10 am IST (7th August) : Euros 216.88

In addition, the following are correct charges:
At 2.12 pm IST (6th August) : Euros 350
At 8.15 pm IST (6th August) : Euros 58.4

This is urgent. I am afraid my card has been misused. The Am Ex helpline...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Poor candidate selection process

 appourva on Jul 23, 2016
I have had a terrible experience with the selection process of amex. Not that i am not a worthy candidate but they have failed to absorb me stating that i am "overqualified" for their profiles. I have appeared for the written tests and cleared it "twice". Then yesterday they give me a call to appear for an interview which was supposed to be over by the evening. But, to our surprise it took us approximately 10 hours to wait for the team leader who was supposed to arrive early from gurgaon campus. I got over with my interview at 10 pm in night only to know the feedback that have "excellent communication...
Complaint comments  Read comments [1]Complaint category Job & Career

American Express India — Credit Card Fake Offer

 jainbunty on Jun 10, 2016
American Express credit card was obtained by me after paying joining fees of 1000 Rs. plus service tax. It was told once 8 transactions of Rs. 1000 plus is made, I will get Movie voucher of Rs.1000. Now, after I have made the 8 transactions, they are saying since you have not registered, you will not get the vouchers. This is seriously a fraud to customers. They are not listening to customer now....
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Company person not responding

 Kshitishsahu on May 28, 2016
Dear Team

I have applied for American Express Make my trip credit card, I have submitted all the document and then after I got a mail that my application has been approved and also I was matching all the criteria but I haven't received yet

So to know the status of my applying credit card I had called to the company person Mr. Vishvnath (9902753909) and he told that it has been rejected because I don't have an existing credit card, and I told him that I am currently using Standard Chartered credit card and he told me that it might not update in your CIBIL data base and...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Balance credited to american express account 52205899087

 shoeb93 on May 24, 2016
Hello team,

Standard chartered bank has incorrectly transferred 4118 on 8th april,

Mail from standard chartered "our records show that the transaction dated 8 april 2016 for rs.4, 118.00 was successfully processed to the m/s amex (American express) vide reference number 1604-081739110200 and the same has been credited to the merchant on 8 april 2016."

Request you to kindly look into this and return the balance....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Note credit cards

 Rajput Bhagatsingh on May 24, 2016
Hi good afternoon dear sir/madam
my name bhagatsingh rajput
Ahmadabad Gujrat MY NO 9898354850
PAN ANVPR2672P

ISSUE FOR LAST ONE YEAR

hi sir last ek shal se what karta hua our American express card nahi mila abi tek our all identity proop/address prrop/income proop/passport photo be diya lekin card nahi mila our gar pe litter aye hai kie tumara credit card bill pay karna hai card nahi mila to payment kes bath ka kare our manager jo proop lene ayeta husko call both kiya lekin kutch be nahi kiya to
costomer care no 18001801030/18004192122 last...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Not yet credit the payment

 Ramakrishnan Iyer on May 15, 2016
Card no. 376934600651000

I deposited cheque of rs.50000/- on 30.4.16. Dhole patil drop box, pune. But very next day box are misplaced. I wait till 10.5.16. Cheque not presented. Then i transfer funds rs.125000/- i attached receipt of the same pl credit immediately. Further send final bill for surrendering the card. Because of issue of repayment of card usage. Pl do the needful. Thanks

Ramakrishnan iyer...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Not delivering my corporate card

 swainsarada on May 11, 2016
I applied for a corporate card with American Express.But now more than 2 months over and they did not deliver my card.Customer service executives are rudely responding.Their service is crap.I am working for Capgemini PVT LTD.They keep telling that it will be delivered within 5-6 days which never happened in last 2 months.

Regards,
Sarada Swain
Mob No:9980513184...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Harassment by agency

 jyotsna.sharif on May 10, 2016
Dear team ,


This is to get to your notice that i have taken a credit card from amex with the card no : 3769 345765 11006 , i had made a transaction of 1.2 lacs and according to the team instruction it was to be a emi option from the immediate next month , but when i have called your call center they said that the transaction cannot be converted into emi . Due to bad health there was a gap in my carrier and very recently i have joined a organization very recently and i have got a call from your agency team 02264500235/02264500235/ 9866079553 and the recovery agents were using...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Wrong charges

 chnsastry on May 9, 2016
Dear amex,

I am an amex corporate cardholder based out of india. I came to orlando, usa for a business meeting and checked in to marriott orlando airport hotel. To my surprise, i got a message today at 10:31 pm ist from amex saying that usd 795 has been charged on my amex card. However, marriott has not initiated any charges on my card. Could you please review and reverse usd 795 against my amex card 3769 196390 02002

Thank you

Sastry...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Recruitment process of amex

 manishsinghhhh on May 7, 2016
> Hello Sir,
>               This is manish singh from new delhi India.I went for a interview in the  at Amex campus, commercial block 3, zone 6, dlf city phase 5, opp golf course, gurgaon.The Human resource employee who was conducting the interview at the reception of amex named pooja was a very proudly, rude and arrogant lady.I went there today for a chat profile interview and she gave me a sheet of paper and asked me to write 75 words on my favourite movie.When I educated her that I have already written the story in the story in the direct recruitment center of amex in malviya...
Complaint comments  Read comments [3]Complaint category Banks

American Express India — Complaints regarding wrongly

 A&khizar on May 1, 2016
Expert
Date: Sun, Jan 24, 2016 at 8:24 AM
Subject: complaint regarding wrongly debited Rs 20000+ From my credit card Baering no 374431756491002
To: americanexpress@welcome.aexp.com


TO
The Manager
American Express Banking Corp
cvber City
Tower C DLF Bldg No 8
Sector.25 DLF City Phase 2
Gurgaon 122002 (Haryana)


Sir
I have hold credit card bearing No 374431756491002 since last one year that on 23/1/2016 my credit card has been debited Rs 20000+wrongly
which was seen...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Pf amount is not transfer to my current account

 vishalbansal345 on Apr 30, 2016
My Ref Number 999101051512010025702 for PF transfer is showing status as 'Your request is In Transit between EPFO Out and In Office'.The status has been same since last 4 months even after everything is approved.

Why PF department is taking so much time. I have seen similar complaints by other people also. Are there any problems in the process?

Kindly let me know when the PF amount will get transferred to my new account ?

Thanks & Regards,
vishal bansal
9167834667...
Complaint comments  Read comments Complaint category Banks

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