[Resolved]  Ample Technologies — Imagine Online store dispatch delayed by more than 8 days already

I ordered an iPhone 12 64GB on 09.11.2020 from their online store https://imagineonline.store, for which I paid online via credit card, on 13.11.2020, they confirmed the order and shared the waybill no for the parcel, but that day later the status got changed to "The pickup has been cancelled by the shipper". As of today, 17.11.2020, the status has not changed and they have not shipped my product. I am at a major loss since I have already paid and even after 8 days, they have not dispatched the product. I tried to reach them but it seems as if the support team is not reverting.
I am really concerned about the product since its prepaid. Please help.
The order ID is R[protected]