[Resolved] Ample Technologies — phones earpiece issue

NABEEL EMAMUDEEN

from Ernakulam, Kerala

Address:

Kollam, Kerala, 691001

I purchased the phone from qatar 5 months back and my brother used this phone for browsing purpose only and now i am using the phone for nearly 2 months and i have found an issue regarding the earpiece crackling sound. I took my phone to the service center which is 150 km away from my home and the service was good at that time and it is confirmed by the service center guys that my phone is having an issue and they send it to bangalore and the bangalore service center has found there is no liquid damage or anything in that phone. That means its a manufacturing issue and i have talked several times to the service center that to replace my phone. Now i got a mail that they are going to change my display due to earpiece problem. After seeing this i called the service center and i told them it’s your issue and you must replace the phone and i have almost 7 months to end my warranty. When i contact them they told they have already shipped my phone. See if this was an apple store they will definitely replace my phone. I have been using apple devices for nearly 7 years and i have replaced the phone in germany due to their issue. But here i am not blaming apple because the ample technology guys is playing a big game here. If they replace my phone they will not get anything and if they repair my phone then they will get a percentage from apple. This is only happening because it is india. That’s why these kind of cheating is happening here. So please guys don’t give your phone to this service center. If you have anyone abroad then send them your phone and show it to apple store. The problem will be solved and you will get what u payed for. So please apple cancel their authorisation and open an apple store here.

Was this information helpful?

No (0)

Yes (0)

Mar 26, 2018

Complaint marked as Resolved

Ample Technologies customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Ample Technologies Customer Care's response Hi Nabeel,

As an Apple Authorised Service Provider, we are governed by strict rules and procedures as set by Apple to ensure that the same is strictly followed for all Apple Customers.

In your case as well, we have only followed the guidelines and processes as set out by Apple. Only display replacement is done in cases where the symptoms reported and diagnosed could be resolved fully with the same and this too is done at the Repair Centre of Apple in India and not by us. We facilitate the same for the Apple customer as an Apple Authorised Service Provider.

If in case the diagnosed issue/s qualifies the device to be fully replaced only then does the Apple system allow for a Whole Unit Replacement.

Hope this helps clarify the apprehensions in your mind regarding the stated repair.

Feb 27, 2018

Updated by NABEEL EMAMUDEEN Now I again visited your service center yesterday. My phone only got one issue ie.earpiece and you changed the entire display and now what the display that you installed in my phone has some issue. There is some color difference in the top right corner and top left corner (the color is dimmer in the top left corner and the color is brighter in the top right corner. Do u know that it's around 150 km from my home and how it is difficult to travel from my home to your service center. When I visited the service center they are acting and saying that they cannot see anything and they don't thing that there is a problem. And what I did is that I just showed to some customers and at the first moment itself they told them that there is a problem in the display and the manager at ample technologies (Edappally, Kochi) he is not admitting it. And I also submitted my iPhone 7 for the same issue and what I see here is that the staffs over there got some serious issues with their eyes. So I am requesting ample to buys a bunch of eye glasses and give to your staffs. I have only one thing to say ample don't think that you made me a fool. Not only me all the customers here in India. You thing that we are all fools and we will hear whatever you says. I am reminding you that I will surely file a case against you in the consumer court. See what I can do about it.