Ample Technologies — Poor customer support

Address:	Bangalore, Karnataka, 560032
Website:	ample.co.in

Hello,
Greetings!!!
RAF No: BLR1310960
I had purchased an iphone SE on 30/06/2017, the "out of the box" phone was unable to activate. I tried it for two days and contacted apple customer care for the same, they suggested me to upgrade the OS and activate via itunes, which i tried for two more days i.e. untill 04/06/2017 where eventually things dint work, the phone however now had a new issue it was stuck between software upgrade. I visited Ample customer care at RT nagar bangalore on 04/06/2017 and explained the same.
1) The executive took the complaint as " phone stuck at recovery mode" which was not the actual issue. then asked me to wait for 1 hr for rectifying the issue. after the check he confirmed that there was some issue with the device and it'll be sent to apple service center, when asked for a standby device, he gave me Ample customer care number[protected] and said to ask for the same there.
2) when called for customer care, they are saying it's in the hands of service center and for "recovery stuck" kind of issue a standby device cannot be provided.
3) when asked for contact details of right authority with whom i could speak about my issue, neither service center nor customer care executive are providing me with the same.
4) the issue is from day one of purchase, i.e. 30/06/207 (do check the case history) but the concerned executive from customer care says "they are concerned only from the date from which the device is received its only been two days now, wait for two more" now i need to wait till 10/06/2017 just to know the status of the device. there is no guarantee of the repair/replacement within that also.
already i am out of communication for 6 days, now they are asking me to stretch for 4 more days, is this what we get even after paying such ransom??

I am definitely taking this issue to apple customer care and also consumer court if things doesn't happen.