[Resolved] Ample Technologies — The service center does not have an hdd usb cable and asked the customers to buy it

Deetm1

from Gulbarga, Karnataka

Address:	560079
Website:	ample.co.in

I visited the Ample i care service center at RT Nagar, Bangalore today, as my Macbook Pro was not working. I was asked to take a backup of my hard drive by buying a HDD USB cable to connect to my detached hard drive by myself. The reason they asked me to buy the cable myself is because they did not have it.
I faced a similar problem with my laptop a year ago and a service center in Delhi (where I was at the time), provided me with the cable themselves.
It is expected for an apple service center to have all the equipments necessary to do their job to fix an apple product. I am extremely disappointed that a customer was suggested to buy an accessory that a service center should provide. Please find a solution to this as a customer should not be made to incur extra costs on a cable that would come to use only once, but would actually help icare if they have it, to spare themselves from such complaints in the future.
Please try to rectify this problem as soon as possible.

Thanks

Best,
Deepa T.M.

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Jul 6, 2016

Complaint marked as Resolved

I am writing this in appreciation of the ample staff. The very next day of the complaint I had made, I received a response from the customer management with a solution to help me at my convenience. Ms. Shaheena from the ample service centre, was the one who came to my aid with a quick response over the phone and Mr Mohan Ravichandran made the trip, came with all the equipments required to help me with my data backup problem. Overall, my experience with ample has now been satisfactory. Thank you so much. The kind staff really did over compensate for my grievance. Congratulations on extremely friendly staff. Thanks again Regards, Deepa

Ample Technologies customer support has been notified about the posted complaint.

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Comments

Deetm1

from Gulbarga, Karnataka

I am writing this in appreciation of the ample staff. The very next day of the complaint I had made, I received a response from the customer management with a solution to help me at my convenience. Ms. Shaheena from the ample service centre, was the one who came to my aid with a quick response over the phone and Mr Mohan Ravichandran made the trip, came with all the equipments required to help me with my data backup problem.
Overall, my experience with ample has now been satisfactory. Thank you so much. The kind staff really did over compensate for my grievance.
Congratulations on extremely friendly staff.
Thanks again

Regards,
Deepa