My mother (patient ID: AM[protected] was admitted to ICU on 19.08.2021. She was later shifted to a 5 bed room (bed. no. 789). On 22.08.21 we were told that she was supposed to be shifted to a female ward with 11-12 patients to which we objected. When I wanted to discuss the matter with the floor manager (Sharmila Dutta; time: 17:30 hr) then available, she misbehaved in an extreme manner with raised voice and was almost charging me. Not only did people gather, but it created a huge scene. Next day (23.08.21), because my mother had reported the incident to one of the management members, Ms. Dutta came to us and charged us regarding the complaint. She not only extremely misbehaved with me in the corridor (7th floor; time 17:30 hr), but also with my mother who was very much unwell.
She told us that we had to vacate because of fumigation. But we were amazed to see that on 23rd, male patients were admitted/ shifted to that room, though my mother had still not been discharged.
We are extremely disappointed and saddened by the incident as this is definitely not the way to deal with distressed patients and their family. AMRI is a big chain with highly esteemed reputation. As a patient party we directly deal with the staff there and the 1st impression is created by the way they deal with us. I sincerely hope strict action will be taken and it wont happen with other patients or their family.
I also want to point out the extreme good behaviour and efficiency of Mr. Suman Ghosh, who was at the admission desk (23.08.21, 17:30 hr onwards) and helped us with the discharge paperwork.
In future if we ever need to admit anyone to your hospital, it would be because of the good doctors and nursing staff (though they are over stressed). Was this information helpful? | 
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