[Resolved]  Amri Hospitals — Refuse to give appointment for PET Scan

My self Sayan Bhattacharyya wants to inform you that My father in law was an railway employee and he is suffering from Mouth Cancer. He went To B R SINGH Hospital for check up and they referred him to AMRI DHAKURIA BRANCH (KOLKATA) for PET SCAN. We went there on 23.03.2023 for the scan but they asked for Fasting and Creatinin report but as we were unaware about that. so they told us before pet scan we need to do those test and they arrange the same. Now the problem begins here, we urged them to take the appointment but they told that without verifying the report they can't give the appointment. Then we told them for Telephonic booking but they told as we are referred from railway so they will not give the appointment over telephone. And we have to present there physically and we have to deposit a Refundable amount of Rs.2000/- for the appointment. And have to present another day for the scan. Is it possible to present everyday for a Scan who is living 150 kms away from Kolkata ? Not only that, according to them I have sent my friend today for taking the appointment with all necessary documents in virtual mode. When the whole world is shifting towards the digital mode they are saying that we have to submit documents physically for taking just an appointment?? Why you are harassing a patient party like this ?? What is the problem ?? Kindly sort out the matter or I will file complain against higher authority.