Amri Hospitals — Carelessness of staff to patient

My mother Mila Chakraborty aged 64 yrs has been admitted to AMRI HOSPITAL, Salt Lake, Bed No.2209.She fell down from her bed and got injury on her head by the negligence and carelessness of your staffs.I have appointed ayas also for her care and look after for 24 hours by paying extra cost.But still my mother fell down from her bed last night.I request you for her proper care.
Please let me know how you recover it and give proper care to my mother for her recovery from disease.
From, Mousumi Bhattacharya,
Mob.no.[protected]