Amri Hospitals — Complaint about AMRI Hospital Mukundapur & Dr Amitabha Saha C

Address:

30, Pano Rd, behind Metro Cash n Carry, Purba Jadavpur, Mukundapur, Kolkata, West Bengal 700099

Hi Sir/Ma'am,

I am writing to express my dissatisfaction and frustration with the service we received at a hospital named AMRI Hospital, Mukundapur. My Aunt visited the hospital with my sister on June 20, 2023 for a check-up and was asked to undergo some diagnostic tests. I informed the doctor that I had already done the same tests at another diagnostic centre and tried to show him the report. However, he refused to accept or check the report and insisted that I had to do the tests again at the same hospital. He said that he did not trust the quality and accuracy of the other diagnostic centre and that your hospital had its own standards and protocols.

I felt that this was unfair and unreasonable, as I had already paid for the tests at the other diagnostic centre and did not want to waste time and money on repeating them. I also felt that this was disrespectful and dismissive of the other diagnostic centre, which is a reputable and accredited institution. I asked the doctor if there was any way to avoid doing the tests again, but he was adamant and said that it was mandatory.

I felt that the hospital was trying to exploit me and make me pay for unnecessary services. I also felt that the hospital was disregarding the professional judgment and competence of the other diagnostic centre. I think that this is unethical and unprofessional.

I request that you look into this matter and take appropriate action to prevent such incidents from happening again. I also request the hospital kindly refund me the cost of the OPD that I had to do because the doctor didn't even check the patient and was just insisting that I do the test then only he will do the check up and addition to these the test were too expensive as per market price, as they were redundant and unjustified. I hope that the hospital should respect the rights and choices of the patients and treat them with dignity and courtesy.

Thanking you,

Md Shaqib