Amri Hospitals — Emergency ward reception behavioral issue

Hi,

Today I have taken my brother to AMRI, Salt Lake. They suggested to admit him but due to monetary issue we couldn't do that. Due to this the staffs at reception of emergency ward behaved so rudely. Even they insulted my father who is 65yrs old, attacked personally saying they doubt whether he even worked anywhere in his lifetime or not though my father is an ex navy personel and also worked with LIC as an admin officer.
How this kind of things can even be tolerated where people are spending their hard money just to have a good treatment? If anyone can rectify this thing kindly help and take some actions against such unprofessional staffs.