Amri Hospitals — Incorrect information provided for doctor report timing

I called on the morning to confirm timing for doctor Sujit Chowdhury's report checking time, they informed me it has changed from 5pm to 3pm. I came at 2:45 PM and receptionist told me that it is 5PM and not 3PM.
Aren't you value timing or their staffs are just incompetent at their job??