Amri Hospitals — Pathetic Service by AMRI Dhakuria

Address:

Dhakuria

Dear Sir/Madam,
With heavyheart I inform you the sad demise of our father Dr. Ratha Nath Hati. He was ex-Deputy Director of Indian Institute of Chemical Biology. Since 2020 he was being treated by Dr. Suranjan Mukherjee, Pulmologist, Dr Ritesh Kuntia, Nephrologist & Dr. Sumantra Chatterjee, Cardiologist of AMRI, Dhakuria. Since then, thrice he has been admitted at your esteemed hospital and several times he visited for checkups in OPDs . In these two years we have never faced any dearth of service from the entire team of AMRI, Dhakuria and we are grateful for that.
But, things changed on 17th October 2022. Since early morning my father was not well and after consulting our family physician we decided to admit him in AMRI, Dhakuria. I called up emergency unit of the hospital at around 7 AM for admission. After asking me several questions about the patient background I was asked about the mode of payment for the patient . When I informed CGHS Mediclaim, I was abruptly told that there is no CGHS bed available now and admission is not possible. I pleaded to the person as my father’s condition was getting serious. I then called up Mr Soumen of AMRI, Dhakuria (I had his no. since I had called him for previous admissions). But, he also spoke in the same tune and said that nothing can be done regarding admission. I then called up Mr Mukesh, AMRI coordinator for IICB. He listened to everything and asked for some time. Within 10 minutes I received a call from AMRI Dhakuria that a bed has been arranged. I immediately called up AMRI ambulance and we reached hospital at around 8.40 am and the doctor in hospital said that my father has been brought dead .
My intention of writing this entire thing is that on what ground did AMRI deny my father’’s admission on that day? He was an employee of a reputed national institute. So, on what ground his admission was denied on that day saying ”Sorry maam, no bed is available for CGHS emplyees” ? In this entire 1.30 hrs AMRI, Dhakuria took away our father from us. It may be that is very normal and a regular thing for this hospital, but for us we lost our father due to this wastage of time. As a hospital how can such things happen ? If you cannot judge a patient’s criticality please close down your hospital, before any other family looses their near and dear ones due to your callousness. You are doing absolute business with patients and denying the basic services also.
I must mention here that my father was alive at the time of boarding the ambulance. And, also that the entire emergency was empty on that day . Not a single other patient was there.

After we were confirmed about expiry of our father by the doctor in emergency, I called up MR Soumen and informed him . His attitude was extremely bad said that he is not responsible for this. I want to know who is then responsible for the denial of admission of such critical patient? If there were no such wastage of time over phone calls and interrogations, may be our father would have been with us today and after a proper medical treatment from AMRI, Dhakuria we could have brought him back home happily, like all previous instance.

Yours Faithfully,
Madhumita Hati & Family
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