Amul / Gcmmf — Amul Ice cream

Address:

Lucknow, Uttar Pradesh, 226016

Purchased an amul butter scotch ice cream tub from m/s Shree Krishna, Bhoot Nath, INDIRA NAGAR 12 days back.On tasting the ice cream it was found defective, so we returned the same the next day, on tasting the retailer also found it defective
.He noted down our details and said that it will be replaced within three days.After a week on not receiving any information, we contacted the retailers and they said that a company member from amul and that too from gujrat will come to check the ice cream and only after that we will tell you.

Now u guys tell me what is the customers fault, either our money should be returned or the ice-cream should be replaced immediately after the complaint. Why r we being made to wait.
Kindly resolve the issue at the earliest