Amul / Gcmmf — amul shakti milk - spoiled while heating. dealer refused replacement and misbehaved

Address:

380015

I purchaged three 500 ml bags of amul shakti milk from a amul retail shop, near to my residence. Next day morning, after 24 hours, while heating, the milk split and turned to white sediments. This does not happen normally. It is quite normal that the milk bags are opened next day (From freeze) and heated for further use. This happened only this time.

I immediately approached the dealer and requested for replacement. However, he even refused to even listen and driven me out in presence of so many other customers standing there. I am a senior citizen.

The behaviour and conduct of the dealer was shocking and unbearable. The address of the dealer is: near hatvee tower, municipal garden, anandnagar road, satellite, ahmedabad 380015.

I want the dealer to apologise and assurance for civilised conduct with all the customers. I also want replacement of three shikti milk bags as amul should know that the milk being sold is defective and not properly quality audited. With regards, kanu mistry (M) [protected]