Amul / Gcmmf — spoilt rasmalai packet found and complaint not redressed

Address:

Thane, Maharashtra, 421301

One out of the two amul rasmalai packets purchased on 7/10/2018 was found curdled and spoilt on opening; the manufacture date being 6 september 2018 and the product mentioning "best before 12 months from manufacture".
We did end number of follow-ups immediately to amull's customer care cell and all we got were only airy assurances along with multiple blank calls from their end. I received calls from a certain ankita and later bipin from amul's customer care which are on record. No rectified measure has been taken yet. A month has passed now. The product has been lying in our freezer since then.
If not readdressed soon, all possible awareness will be done via social media and i also will approach consumer court.
Hope this channel justifies this matter at the earliest.