Amul / Gcmmf — Time to assess Amul Cow Milk quality

Address:

Kalkaji New Delhi

This is with reference to the Amul Cow milk which i am using for past 4 years. Since last 2 months the quality of the milk has been deteriorated. Besides, after the milk is boiled it goes even worse. There is no fat and milk quality looks like white water. Quite often there is an issue which has come across wherein our retailer says that due to some fault at Amul production line company is only doing half litre packaging instead of 1 or 2 litres. The same issue came during lock down as well for a period of 8 monhs. This is a surprise to me as every company has a back up plan for handling such large volume and cannot afford such lame excuse. There were numerous concens raised by many people however all in vein to Amul staff, Customer care and distributors. Rather after calling the Customer care they confimed that there are some changes done in the process and cannot do anything. The executive rather told me to opt for the higher segment i.e. Amul Gold instead to Amul Cow milk. I must say the company has got imcompetent Customer care and Quality department. I wish i could ask question to Mr R S Sodhi about the Company Business ethics and quality/production control parameters.