Amul / Gcmmf — Very rude sales representative.

Address:

400050

I am the proprietor of vijay stores at 30 chapel rd, bandra-west, mumbai-400050. Chapel rd is the connecting road between hill rd and lilavati hospital.
Vijay stores has been dealing in amul products viz amul ice-cream, tetra pack milk, laasi packs, masti packs, cheese, various drinks etc.
I am aware that there is some problem with the distributor, as we cannot get your amul products delivered, and we are forced to purchase from ganesh milk centre at khar kabutarkhana. The transportation cost cuts our margin to practically nothing. But we have to sell in order to keep our customers as amul products are in good demand.
Two weeks ago, i was directed to call your distributor in bandra-east, who said he is only supplying as stop gap till amul appoints another distributor for bandra-west. I called the bandra-east distributor to order stock, and he gave me the name of a sales representative named mr. Jayprakash, mobile no: [protected]. He accepted my order and said i will get it soon. He was very crude in his speaking and he gave me the impression that he was doing me a great favour.
Today, after two weeks, i called and inquired about my order. Mr. Jayprakash very impatiently told me that i will not get delivery, and said,
"go to ganesh at khar and get your stock"
I asked him, "why did you take the order and then sit on it for two weeks without informing me?"
Then very rudely he told me, "just get your stock from ganesh at khar", he just wanted to get rid of me.
I told him, "mr. Jayprakash, perhaps you do not know that you are representing a very good and professionally managed company, and it is people like you who are giving amul a bad name. Do you call this giving good service to a regular customer? You should not accept my order if you cannot deliver."
He just banged the phone in my face.
I am totally upset by his unbelievably ill-mannered attitude, and i sincerely request the management at amul to take a serious view of this incident.
Thanking you,
Daniel hsiung
[protected]
[protected]@gmail.com