Amway — payment deducted through paytm but order not placed

Address:

Ludhiana, Punjab, 141008

I had placed an order for a product from amway a on amway app and for the same the payment had been deducted from my my paytm account but the order had not been placed and still neither the payment is back nor the order is placed on the amway app. So please check the problem occured and solve it as soon as possible. Order id is[protected] and on order status tracker it was showing 'application not found'.