Anand India — sensa light sensitive touch hair remover v2

I got the order. The blades were not new and not sterilised. When i asked for a cancellation. They talked extremely unprofessionally and didn’t agree to refund my money. Then i sent a whatsapp image to them to confirm and i didn’t get any reply for a day... I again called to tell them when will my cancellation get confirmed.. They kept stalling me. Again today i called them. And they are cutting 25% from what they charged me and asking me to post the product when it was completely their fault and also kept postponing this to the next day.