Anand India Spy Cameras — Product not received even after 14 days of order-placement. Abusive and absolutely irresponsible call from the courier services.

 
1 Review
Thane, Thane District, Maharashtra, India
 Supriya Mishra
An order(#2273599) was placed on 23.Feb.2016 through a phone call to Anand India ([protected]) since the order could not be placed online as the website anandindia.in is not working properly.

As product not received even till 29.Feb.2016, even though a commitment of 3-4 working days was given, a call was made to Anand India and my sister's call was redirected to the Tracking Deptt. who informed that the product has been shipped out on 24.Feb.2016.My sister was assured the product would be delivered by the next day i.e 01.Mar.2016 after my sister informed that she would not be available at the listed address after 04.Mar.2016 as her leave was getting over.

A third call on 02.Mar.2016 was again rerouted to the Tracking Deptt and my sister was asked to wait till 3 :00 PM on 03.Mar.2016.

A call to Anand India at 4:00PM on 03.Mar.2016 was again routed to the Tracking Deptt.My sister was frustrated with this repeated rerouting of calls to the Tracking Deptt without any effective results and hence she told the AI representative that if the product is not delivered by 04.Mar.2016, then they can cancel the order as she will not be available at the listed address to receive the parcel.

Though the AI representative said he would get back within 10 mins, yet no call was made.Around 6:30PM a call from [protected], a caller from Bhubaneshwar identifying himself as the courier-wala tried to confirm the address.Even on being given a very prominent landmark(Govt Bus Stand and Aahar outlet), he was very abusive and on being asked when he would deliver the parcel, did not give any definite time.He had absolute no regard that my sister has to travel tomorrow.My sister's 2 consecutive calls to AI after that to get the name of the courier company who has been given the franchisee for Bhubaneshwar were not fruitful.

It took 3 consecutive calls from my sister to AI for this abusive call from the courier company.The courier company probably would not have delivered it if my sister would not have made those calls.The main concern here is what if my sister gets a used and re-packaged product?
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    Customer satisfaction rating
    2%
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    phone
    +91 91 6797 8124 [Customer Care]
    +91 91 6797 8136 [Customer Care]
    location
    Bungalow No. 1, Mahavir Nagar, 7 Square Academy Lane, Mira Road (E), Thane, Maharashtra, India - 401107
    Anand India Spy Cameras - Product not received even after 14 days of order-placement. Abusive and absolutely irresponsible call from the courier services.