Anand Rathi — trade without my permission

Address:

Panipat, Haryana, 132140

I have demat account with anand rathi company. My clint id is pchnppd120.
The executive of company traded from my account without permission. But as per term and condition they can't trade without conversation on recorded phone line. I had complaint to customer care by phone and mail both but no response from anand rathi.
As i had lost 3.16 lakh, so please look into the matter and resolve my problem.