Andhra University — b.com original certificate not processed for online request

Dear Sir,

I have completed my B.Com from Andhra University at Srikakulam Dist. I applied for my B.Com original certificate through online on 11-Sep-18, till date (29-Oct-18)I have not heard anything from them. I paid Rs 5000/-. I passed out in March 1998, any idea how long it will take to process?. Do they really issue for online requests?

I applied in https://aucoe.info/service/

Thanks
Venugopal