Andhra University — B Com original marks list not issued

Address:

Visakhapatnam

I completed my B Com in 2018 from Bullayya College. I got my provisional certificate but original marks list not yet issued. I went to Bullayya college and asked them, but they asked me to go to A U. They're saying that my originals not available with them.So please kindly help me in getting my originals as early as possible.
D Tejjosagar Hall ticket no.[protected]