Andhra University — Irresponsible staff and response

Hello, my name is p. S. Vidya sagar persuing b.com correspondence in distance mode in andhra university. I dont know for what purpose such type of staff are being recruited with such huge salaries. They are absoulutely fit for nothing, dont know how to respond a query. None of them knew the purpose of their jobs, very arrogant people especially in examination cells and b.com practical cell. I seriously urge to take necessary action and to raise the standards of the university.
I m very much sure that au has lost all its pride and its past glory. The people over there are just paid salaries only for chit chatting and time passing. Its my request to take serious action against such people in examination cells.
Thank you