Angel Broking — Pathetic Customer Service / Misinformation/ Fraud

Address:

Mumbai City, Maharashtra

I'm really surprised and shocked with the pathetic, poor and irresponsible customer service provided by Angel broking (Andheri). I was in touch with an agent Nirali in Andheri office for account opening. Throughout the opening of Demat account she kept on giving me wrong and misinformation about the account such as the brokerage and AMC to be levied on the account. She didn’t even know the basic difference between Trading & Demat account. Still after lot of trouble the account was opened but my misery didn’t stop there. On 2 occasions she was supposed to come for the training but cancelled it giving some really stupid/ immature reasons. On the 3rd occasion she was to come with Khusboo Jain at 1:30pm on Saturday 12th Sep 2015. I kept waiting till 2:30pm for them to arrive and when I finally called to check in their office I was really surprised. I was told that Khusboo was busy in meeting and Nirali did not come to office as she had some training to attend. After sometime I got call from Khusboo and she said, “ I tried calling on your mob no. but your no. was not reachable. If you want to close the account then you’ll have to fill the A/c closure form”. They absolutely don’t care for their customers and I would not like to maintain my account in such an organization. Angel doesn’t seem to be providing proper training and customer service skills to its employees. I don’t hope Nirali/ Khusboo will help me in closing the account, so I request someone in Angel to support me with this and refund my depost of Rs. 1 lac. I’ve been promised below commercial in writing but I highly doubt if this is what is actually charged to me. Also my all my deposit was in BSE account without asking me and my current NSE balance is in negative. PLEASE PLEASE HELP. Brokerage Details:- Delivery- 10 paise (Buy & Sell) Intraday- 0.01 paise One side Nifty Option- 20 Rs. per lot Bank nifty & Stock Option - 40 Rs. per lot Future - 0.01 Paise One side Amc would be free for first three years if margin is more than 100000/- Regards, Bharat S. ([protected])