[Resolved]  Angel Broking Pvt Ltd — Unauthorised booking of put option 8200 pe expiry 30.06.2016

Address:	Mumbai City, Maharashtra, 400093
Website:	www:angelbroking.com

Hello Team,

I had opened a demat account with Angel Broking in June client code K67067.
On June 28 the dealer from angel broking called and booked 1 lot size nifty put option which was authorized by me and the same day the position was closed.
On June 29 the dealer again called and i gave the permission to book 1 lot size put option however he went ahead and booked 10 Lots size of Put option without my permission.
I was clueless about so many options being booked in my account till mid day .
During mid day the broker called again and informed that the 10 lots size of option had run into losses and hence he suggested averaging another 10 lots.Once i realized that such a trading has been done i clearly told him to close the option as this was not what i authorized in the first place.
But instead of closing the previous position he booked an additional 10 lots of put option .
At the end of the day the total loss i suffered was rs 17800 without my fault.

When i brought this matter to their customer complaint department they gave a biased reply that there was nothing wrong in the order booking.
I personally visited the brokers office in andheri and listened to the phone recordings.At no point of time i had uttered the word 10 lots size from my end.There is clear evidence present in the company that i had not authorized this booking however they are not taking any action and compensating me for the wrongdoing on their part.