[Resolved]  Angel Broking Pvt Ltd — wrong trade done in my account

Dear sir,
I had called up angel broking in the morning on 3/1/18 to do an intraday trade. The call was picked up by my dealer. I told her to buy 1000 shares of varun beverages (Vbl540180 nse code) at market price. She bought them for rs.711/- all 1000 shares. After sometime, as i found the price had gone up, i called up again to sell the shares. As she was busy some other dealer took the call on her behalf. I placed the sell order for all the 1000 shares at rs.718/- which he did. Again after sometime, as i found the price going down, i called up and as my dealer was busy this time some other dealer took the call on her behalf. He clearly told me that he could see my previous pending order at rs.718/-. I told him to cancel that order and place a new order for rs.717/-. He did not tell me that a part of the first sell order was executed. Again after sometime i called up and this time my dealer was there on the line. She told me she could see my 1000 shares. She did not tell me that there was a pending order nor that part of my shares were sold. As my dealer she can see all my details on her terminal. I took her word and told her to sell 1000 shares at market price at rs.715.75 p in the process an extra sell of 743 shares had taken place. This last trade had taken place at 12:12:15 pm in the morning according to their contract note. The angel broking co. Has a practice of squaring off all positions by 3:15 pm. At this time every dealer checks out all the clients positions and informs the clients if there are any positions that need to be squared off. I was not informed about the extra sell that had occurred in my account. I received a message in the evening that an extra sell of 743 shares had taken place in my account. The very next day i had gone to their office and met their manager. He told me to wait and let them receive the auction bill and in the meantime he would check the call recording and all the order details and let me know. He never called up. The extra shares were auctioned and i had to suffer a loss of roughly rs. 25500/-.
I had complained to them by sending an email on 5/1/18. They asked for 2-3 days to solve the issue and accordingly they send me an email. I had called them on 9/1/18 again and i was told they were investigating and they will let me know in 2 days. I feel they are just dragging the matter so that i may give up.
Please sir help me.
Thanks
Regards
Prakash nayak
Pune 411036