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[Resolved]  Angel Broking — refund angel platinum service amount to my account

This incident happens on 18-06-20 @ 10.33 am, just after account opening process. With angel broking :-

• i opened my account with angel broking on 18-06-20 wil and my user id is - r194571.

• after opening of account, one of angel broking agent call me at 10.34 am on 18-06-20 and told that “ i am appointed your relationship manager from angel broking and your account mapped with me”. After introduction talk he insisted me to join angel platinum service. I refused to join it in first instance but he told me that i am sending a mail link to you and you just opened the mail link and fill the questionnaire. That will be helpful to provide client centric support in future.

• to believe on their word, i opened a mail link, and again said to him that this mail seems to related with angel platinum advisory service and i did not want to join this. But again he told me that you do not need to worry about it. I assure to you no amount will be deducted from your account. You just fill the questionnaire and submit it.

• to believe on their word and assurance, i fill the questionnaire and submit it. During the entire process, angle broking agent were present on other side of phone call.

• when i got message that 5000 rupees amount will be deducted from my account within 24 hours then immediately i contacted to angel broking customer support number. After several try, i did not able to contact angel broking customer support service.

• instantly, i raise my 2 complains including one complain of their agent simultaneously to angel broking on their e-mail address ‘ [protected]’at 11.16 am on 18-06'20 after occurrence of this incident. And my lodged two complain no is :[protected]/[protected].

• in a reply mail, angel broking assured to provide resolution with in 24 hours. But i did not get any reply from angel broking sidetill date.

angel broking debited 5000 rupees from my account on 19-06-20

•. Again, i wrote a mail to angel broking on 19-06-20 and also raise my concern on twitter account. But till date, i did not get any resolution from angel broking and not any one contacted me in this regard.
• it was unacceptable that angel broking agent doing a such a unprofessional behaviour and doing such a malpractices with newly joined client to earn money.
• i also observe that after opening the account with angel broking, i am getting every day 10 calls from different angel broking agent and only purpose of this call is to force the client to join the angel platinum service. This is really a unethical practices of a brokerage company to force a client to join their services.
• i want to tell other friends, who want to open account with angel broking to be careful about angel broking agent call and also note that their customer support is non-existent.
• i strongly demand rs 5000 ruppes will be refunded to my account immediately without deduction of a single rupees.. If my entire money will be not refunded then i will also planning to lodge a complaint with sebi/ nse and other consumer forum sites.
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Jun 25, 2020
Complaint marked as Resolved 
Today i got e mail from Angel customer support and they promised to reverse the amount in my ledger within 48 hours.
Jun 21, 2020

Complaint Status

Angel Broking customer support has been notified about the posted complaint.
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    +91 22 2835 8800
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    G-1, Ackruti Trade Center, Road No -7, MIDC, Andheri (E), Mumbai, Maharashtra, India - 400093
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