Angel Broking — Want reply

Hi my id is s157605 i am trading from angelbroking, From past couple of months my money is missing in my account. i raised the tickets with no luck. no one is there to give immediate support. totally irresponsible.
If we earn money fund value should increase, but my fund value is going to reverse direction (money is reducing from my money)
then where is this money going?
once money is gone, it is gone, angel is not at all giving any justification to my money.