Angel Broking — Withdrawal of Angel Platinum Services

My client ID is S237888.

I am a beginner in trading/investing even though I had enrolled in Angel Broking more than a year ago. The fact that I am a beginner can be judged by the amount of trading/investing that I have done over the last 1 year.

Recently I developed an interest in trading stocks.
I received a call from Angel Broking marketing representative Mr. Rajesh (mob. no. [protected]) on 30th-Jul-20 who suggested to enroll for the Angel Platinum Services (for Delivery, Intraday, F&O) as it would benefit me more. I said I was interested in the Intraday and F&O services only and he assured me the same after which I enrolled for the Angel Platinum Services after making the payment of Rs. 5000/- (annual) on 31st-Jul-20. I was told that I would be receiving introductory calls from my fund managers (for Delivery, Intraday as well as F&O services)
I did receive a call from fund manager Mr. Anil Srivastava on 31st-Jul-20, but to my surprise, he said that he was meant for only Delivery services and not intraday services.
I re-checked with Mr. Rajesh and he assured that I would receive introductory call from a fund manager for Intraday and F&O services also but that did not happen. I called on their helpline number[protected] to check whether Intraday and F&O services are actually being offered under Angel Platinum scheme and they denied it.
Then I tried to call Mr. Rajesh to tell him as to how could he offer these 2 services when they were not part of the Angel Platinum services but he repeatedly kept assuring that he would provide me the services.
But I had my doubts and so mailed my concern to [protected]@ angebroking.com on 3rd-Aug-20 requesting for withdrawal of the services and return of the amount of Rs. 5000. An incident number was raised by them against this request[protected] and was assured return of the money in 48 hrs but even till today (12th-Aug-20) I am yet to receive. I have also made several calls asking for the money but no action for them.
I have also written another mail on 10th-Aug but they simply auto-replied with another incident number.

Pls help