Annamalai University — did not get my provisional certificate and mark list

Respected madam / sir,

I am one of your overseas student who has completed the bachelors of education program through your distant education centers in united arab emirates.

Personnel details
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Name - lubna banu
Roll no - bedshj15734425
Registration no - 001j17216s00178
Year of completion - 2017
Examination batch - july 2017

Overseas centre details
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Center name - city international training center
Address - villa no. 11, street no. 23, rumailah, ajman - uae
www.citycollege.ae / [protected]@citycollege. Ae

Its been around 1.5 years that i have already completed the program. Unfortunately till date i haven't received my bachelor's certificate, even my provisional certificate for final year has not come. The center says, its some problem from university's end.. What should i do.